Define 'labor' items (e.g. server installation, hard drive replacement)
Define 'expense' items (e.g. travel expenses)
Define 'parts' items (e.g. your entire parts inventory, all PCs, or subassemblies)
Define different pricing methods for each item (e.g. a ‘server installation’ item can be priced according to a fixed price or according to the rate of the actual employee performing the job)
Custom Pricing per Account or Contract
Set unique employee rates and Item prices for specific Accounts (customers) or Contracts.
This means that you can even have different rates for the same customer depending on the service Contract in use
Custom Pricing that you set will be used automatically for every Charge logged for a specific Account or Contract so you never have to look at agreement terms again
Save time by defining global adjustments for employee rates or item prices
Define rate or price exceptions for specific employees or Items that will be used only when charging for them
