Category Archives: IT Industry

5 Reasons to Upgrade Customers to Windows 10

Microsoft Windows 10 is just around the corner. With its release on July 29, 2015, users will be able to upgrade their devices to Windows latest operating system. Windows 10 is much anticipated because of the bad user experience from … Continue reading

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Desktop as a Service

Desktop virtualization, in particular “Desktop as a Service” (DaaS), sometimes called “Managed Desktops” or “Managed Workspaces” depending on the vendor or platform, is a service which offers a full desktop operating system experience hosted remotely in “the cloud”. Virtual desktops … Continue reading

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4 Simple Steps to Bill IT

Always a popular topic amongst IT service providers is the the subject of billing for all that hard work done and often also for items sold such as computer hardware and software. A business simply isn’t a business if there’s … Continue reading

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What is Professional Services Automation?

The automation of professional services, particularly for IT services and MSP’s, is of paramount importance for the effective and efficient functioning of that business. Competition can be fierce and scaling up requires maximizing opportunities and income generation while ensuring all … Continue reading

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How to Grow Your IT Services Business with Outsourcing

So you’ve been working on your IT services business and things are going well, now you’d like to expand and grow your business further, but how can you do it with the limited resources typically available to a small business? … Continue reading

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Turn ON the Light – Geeks Corner

[Warning #1 – This post is for geeks only!] A few days ago @lpopejoy posted something in the CommitCRM user forums that drew our attention. He wrote: On a side note, I also have a stoplight in my office – … Continue reading

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SMB and the Cloud – Are You Ready?

Microsoft® has recently published the ‘Microsoft SMB Business in the Cloud 2012’ research report which was designed and conducted in conjunction with Edge Strategies Inc. in December 2011. The research questioned 3,000 SMBs that employ 2 to 250 employees across … Continue reading

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Putting Your Customers First

When etiquette classes were in fashion, service was always delivered with a smile and the customer was always right. During the golden age of customer service, business people understood that they were selling much more than a good or a … Continue reading

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Building from the Inside

Most often, when people think about building a company, they think about expanding. For IT support providers, when you think about building your business, you probably think about increasing the number of recurring customers, the number of Assets being serviced … Continue reading

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Carving Out a Piece of the Revenue Pie

Currently, many industries are stuck in zero or negative growth, but for IT support providers, the economic tide is changing, and it is changing for the better! According to Parks Associates, the SMB tech support industry is growing, predicted to … Continue reading

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