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Features added to CommitCRM by Version:
 
  
CommitCRM™ 5.2
 
CommitCRM 5.2 is now available! This is a mid-term release that includes new features and some enhancements to the user interface.

Please find detailed information (recommended reading) and download instructions below:
   
New! New History Rich View
The History view for all entities now provides a rich-view format, displaying all history in an HTML-like layout. This allows you to conveniently view recent history events and content in a quick view, and the ability to scroll up and down the events.
   
 
History Rich View click to enlarge
   
   
New! New Fonts
The CommitCRM client application now uses a complete set of new fonts improving the user experience. Font styles and sizes can be adjusted by each user via the Tools > General menu .
   
Simplified Records Display
When adding or viewing records (e.g. Charge, History Note, etc.) a separate Window now opens. This simplified view increases speed and places the focus on the basic or main options.
   
  Clicking “Go Advanced” converts the display to the familiar advanced mode that offers additional options and features (Using the Options window you can select to always work in Advanced Mode).
   
 
Simplified New Charge Window click to enlarge
   
Quick-Edit/View Links to the Web Interface in Emails:
We’ve added a direct link to view and edit entities via the Web Interface module to help you save time and streamline your work. Emails sent from within the CommitCRM client or by the Alerts Server add-on module now contain direct View and Edit links to the entity via the Web Interface module.
   
  CommitCRM Email Message Sample
 
Web Interface Links Within Email Templates click to enlarge
  Email Alert Sample
 
Web Interface Links Within Email Alert click to enlarge
   
New Online Wiki Documentation
All support documentation is now available in the new CommitCRM Wiki. The CommitCRM Wiki includes all user manuals, video tutorials, and knowledge base articles with tips & tricks and much more.

Links to the Help from the application will all lead to the Wiki. You can also access the Wiki directly from the Support Web page.
   
  Click here to open the new CommitCRM Wiki!
   
Alerting Administrators About Email Delivery Issues
Users working with the Email Connector and the Alerts Server have been requesting for a way to be notified regarding problems with email delivery and emails being held in the outgoing email queue. To answer this request, a new alerting mechanism was added. CommitCRM users with Sys-Admin privileges will be alerted upon logging in to the system, when the system detects email delivery issues.
   
Windows® 7 Support
CommitCRM Version 5.2 was tested and adjusted to support the latest Windows 7 release candidate (an official support will be announced with the official release of Microsoft Windows 7).
   
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***
 
Previous versions of CommitCRM
 
Commit 5.1,    Commit 5.0,    Commit 4.5,    Commit 4.4,    Commit 4.3,   
Commit 4.2,    Commit 4.1,    Commit 4.0,    Commit 3.75,  Commit 3.7,    
Commit 3.65,  Commit 3.6,    Commit 3.5,    Commit 3.1,    Commit 3.0
   
  
CommitCRM™ 5.1
 
CommitCRM 5.1 is now available! This release focuses on enhanced automation in the email threading area, and other email enhancements. Take a look at the list of new features and enhancements below, all specifically requested by our users.

Please find detailed information (recommended reading) and download instructions below:
   
New! Email Templates:
Save time by creating Email Templates, predefined emails formats that can be used in different parts of the application when sending an email.
   
  Emails can be sent by clicking the Email icon, available from various windows in the system. An Email Template can be designed as a plain text email or as a rich HTML one. Email Templates also let you easily merge data stored in CommitCRM right into the email Subject and Body.
   
  See more details and learn how to set up this feature under Managing Email Templates section in the Setup Guide.
   
New! Email Connector - Email Threading (phase I):
In this version, the Email Connector now supports managing customer and employee replies, and automatically files them under the relevant ticket in CommitCRM.
   
  The Email Connector manages the email threads for you, so if a customer replies to your Support email in regards of a specific ticket, or if you, as a technician, reply to the customer and CC/BCC the Email Connector, this email will be automatically filed under the ticket in your CommitCRM system. All email communication can be viewed under the Ticket Docs tab.
   
  See more details under the Email Threading section in the Email Connector user guide.
   
New! Email Connector - Account identification by Domain Name:
The Email to Ticket feature can now match an incoming email to an Account in CommitCRM based on the domain part of the Sender email address. This is in addition to the exact email match.
   
  So if the Email Connector receives an email from one of your client’s employees, this employee does not exist as a secondary contact in CommitCRM, the connector will still be able to identify the Account and create a ticket for it based on the incoming email.
   
  Domains should be specifically defined for your accounts. This is achieve simply by adding the customer domain name as one of the account predefined email addresses, or as an email address field of a secondary contact.
   
  See more details under Matching by Domain Name section in the Email Connector user guide.
   
Online Services Enhancemens:
A new great interface makes it easier to define new Online Services and easily select the fields you wish to merge from within the application.
   
  It is now easier than ever to integrate with other systems and Internet Web sites. Check out the new options when adding a new Online Services option.
   
  TheYou can read more about Online Services in CommitCRM here.
   
Commit API Interface Enhancements:
The Commit XML-based API now can accept an external identifier which arrives with the incoming email transaction, and is transferred together with the response back to the sender, for easier transaction identification by the calling application.
   
Customer Portal Video Tutorial:
A new video tutorial is now available via the Customers Web Interface. Your customers can now learn how to open tickets and view their existing tickets. This video covers only the ticketing aspect of the customer portal interface. More Help and videos to come!
   
  To watch the video, login to the Web Interface using a customer Web user, and click the Video Tutorial link at the top-left corner of the screen.
   
  
CommitCRM™ 5.0
 
CommitCRM 5.0 is now available! This release is all about enhanced automation for IT professionals. Manage recurring projects and tasks better; Easily bill clients for recurring contracts and managed services (MSP); Locate un-billed items; new Outlook® Sync options, and much more.

Please find detailed information (recommended reading) and download instructions below:
 
New! Activity Templates:
Save time by creating “Activity Templates”—which are groups of predefined activities (Tasks, Tickets, Appointments)—and then applying them to Accounts, Contracts, Assets, or service Tickets of projects that your company often performs.
   
  IT companies often provide services, such as network installation or server setup, that involve a standard set of steps. Rather than manually enter the same steps over and over again in for every new project, you can use the new Activity Template feature.
   
  The Activity Template feature in CommitCRM allows you to define a group of activities—such as Tasks, Appointments, or Tickets—and then apply the “Activity Template” to different parts of the CommitCRM system, including Accounts, Assets, Contracts, and Sales Opportunities.
   
  By applying an Activity Template to a specific project, all of the activities programmed into the template are automatically created for that project and placed into the Pending tab, saving the user valuable time.
   
  The Commit Activity Templates feature provides the following benefits:
   
 
Quickly set up new jobs and projects: By using Activity Template, you can easily define and create activities for common projects that require a similar set of steps, and start working on them by applying Activity Templates to service tickets, assets and contracts
   
Better planning: When using Activity Templates, you can apply a template that will create all required activities for a certain job in advance, automatically assigning them to the relevant people for the relevant date
   
Well-planned projects mean better customer service: When creating activities from a predefined template you won't forget to create any tasks or tickets that are needed to complete a project
   
Improve your internal workflow: By using Activity Templates, you can standardize the way technicians create new jobs, and you can make sure everyone uses the same tickets and tasks for the same job. This will make your system more standardized and organized
   
Ensure that you provide the recurring services you are committed to: By automating the creation of recurring activities when renewing contracts, you can ensure that you provide the services which were agreed upon. An Activity Template can be linked to a contract and then automatically applied with each contract renewal
 
This new module is free for all users upgrading to version 5.0!
 
You can read more about using Activity Templates in the Activity Templates User Guide.
 
New! Contract-Price Charges:
Bill for your contracts using Contract-Price Charges. The new Contract-Price Charges feature helps you easily charge for an amount agreed upon in a contract. This type of charge provides an easy-to-use and innovative way to ensure that clients are billed for the contracts you have signed with them, whether they are recurring contracts or ad-hoc contracts/projects.
   
  Contract-Price charges are great for billing customers for recurring services, hosting services, MSP services, and one-off projects.
   
  Contract-Price Charges provides you with the following benefits:
   
 
Easily bill customers for contracts (including generating QuickBooks® invoices): By using Contract-Price Charges you can easily define, track, and bill for the price of a contract itself. Contract-price Charges can easily be applied in QuickBooks invoices, just like any other charge in CommitCRM
   
Billing for recurring services is simple: When you renew a contract for the next period, Contract-price Charges are automatically transferred as well. You only need to add a Contract-Price Charge once and the customer will be billed for it on every renewal—automatically
   
Create standard service-plan contracts: Because Contract-price Charges are so flexible and easily copied, you can build predefined service-contract agreements and use them for contracts with new customers. For example, you can offer different plans, such as a block of 10 hours of on-site support for $250 a month, or only 5 hours of remote support for $99 a month. When signing such an agreement with a customer, all you need to do is copy the 'template' contract, and all the details and Contract-price Charges linked to this contract can be copied to the new customer as well
   
Flexibility in Billing for MSP Services: You can create several Contract-price Charges for each contract. This allows great flexibility, particularly in monitoring managed services, where devices might be added or removed on a regular basis.
   
Effectively Bill for Recurring Hosted Services: Contract-price Charges are great for billing for any hosted services you provide your customers. Once a service is defined in the form of a Contract-price Charge, you can easily bill for it at the beginning of a new contract period.
   
  Contract-price Charges work much like other charges in CommitCRM: They are included in reports; they can be defined as Billable; and they are included in invoices. However, since Contract-price Charges do not represent specific work, they do not affect the balance of a block contract
   
  This new module is free for all users upgrading to version 5.0!
   
  You can read more about using the Contract-price Charges in the Introduction to Billing User Guide, under the Contract-Price Charges section.
 
New! Online Services for additional entities:
Online Services are now available for various entities in the system – Accounts, Tickets, Assets, Items, Opportunities, Contracts, and Knowledge Base articles.
   
  It is now easier than ever to integrate with other systems and Internet Web sites.
   
  The Commit Online Services feature has been improved to meet your needs in a more flexible way and to provide you with many new options. This feature has become even more powerful as it allows access to URL addresses and combines information from many entities in the system.
   
  Some examples for using the Online Services with the new entities:
   
 
Online Services and Assets - Access your MSP product online and pass the Asset ID to display its details from your external system
   
Online Services and Items – Search for better prices on items by passing specific item information directly from within Commit.
   
Online Services for Assets - Search for a specific product review by its hardware serial number
   
Online Services for Tickets - Search in online knowledge bases for solutions based on the ticket description
   
Much more!
 
You can read more about Online Services and see usage examples here.
 
New! Print Reports to PDF:
Reports can now be printed to PDF directly from CommitCRM client, and you can now easily print a report to PDF and/or e-mail reports with a simple click.
   
  This powerful feature is also available from the Web Interface, providing you much more flexibility when printing technician service forms or other reports from the Web Interface!
   
  Note: The Print-to-PDF feature works only with English-based fonts (non-English fonts are not currently supported for PDF printing).
   
  This new feature is available from the following places:
   
 
From the Reports Generation window: You can now print a report to a PDF file directly from the Report Generation Window. Clicking on the “Print to PDF” button in this window will print the report directly to a PDF file, which can then be saved as a CommitCRM document or e-mailed directly from this window
   
From many windows within the application: Various windows in the application now include a new 'Print to PDF' option. This option is available as a new icon on the window's tool bar, and behaves in a similar way to the Print and Print Preview buttons, only the result is printed directly to a PDF file. This file can then be saved as a CommitCRM document in the system
   
From the Web Interface: The Web Interface now allows for users to print to PDF directly from their Web browser. This powerful feature allows you to access several reports, includingcustomized ones, directly from the Web Interface. Now you can print the same technician service forms you print when using CommitCRM installed client, including your customized forms, when you are away from your office!
 
New! Send Reports by E-mail:
Reports can now be easily printed to PDF and sent by e-mail directly from the application window.
   
 
E-mail reports as PDF files directly from many windows within the application: Many windows in the Commit application now include a new “E-mail PDF” option. This option appears as a new icon on the window's toolbar, next to the E-mail icon. The button behaves in a similar way to the Print and Print Preview buttons, allowing you to select the report you wish to use, only the result is exported to PDF and automatically linked to an e-mail that is linked to the relevant entity. This e-mail is then saved as a CommitCRM document, like any other e-mail
 
New! CommitCRM "Home Screen":
A new “Home Screen” has been added to the CommitCRM client application, providing easy access to common actions within the application as well as to Help resources. This new screen includes a workflow diagram with links, providing easy access to basic actions such as creating a new ticket, dispatching tickets, entering new charges, and more. It also contains links to online Support resources, CommitCRM discussion forums, and more.
   
 
Enhanced! Outlook® Sync: Auto-sync for other users
  The Auto-Sync option, which allows setting the system to automatically synchronize with Outlook® at a selected interval, has been enhanced to support synchronizing other users’ data as well. This option is available from the Tools menu > Synchronize Outlook > Auto Sync option
 
Enhanced! Outlook® Sync: Save the auto-sync settings between sessions
  You can now save the auto-sync settings between sessions. This means that next time you sing into CommitCRM, the auto-sync settings will be automatically loaded and the synchronization will occur automatically, as defined in the auto-sync settings. This option is available from the Tools menu > Synchronize Outlook > Auto Sync > Save Auto Sync Settings.
 
Enhanced! Highlight appointments and tasks which have been charged in the Calendar and Dispatcher windows
  In CommitCRM, a convenient way to charge for an Appointment is by right-clicking the appointment in the Calendar and selecting the Charge Appointment option. Tasks can also be charged this way.
 
  Starting with version 5.0, you can highlight Tasks and Appointments in the Calendar according to whether or not they have been charged. Charged Appointments and Tasks appear in green, and non-charged Appointments and Tasks appear in red. You’ll be able tosee what’s been charged for and what hasn’t been with just a glance. This feature is a very helpful tool for capturing more billable time!
 
  To use this feature, click the "Highlight Charged" button in the Calendar window. This will highlight both the Calendar view and the Appointments and Tasks list view.
 
Enhanced! Show charges created from an Appointment or Task
  In CommitCRM, a convenient way to charge for an appointments is by right-clicking the Appointment in the Calendar and selecting the Charge Appointment option. Tasks can also be charged this way
 
  Starting with version 5.0, you can easily see which charges were created from a specific Task or Appointment. Just right click on the Task or Appointment in the Calendar and select the "Show charges which were created from the Appointment/Task" option.
 
Enhanced! Display Appointments marked as Done
  You can now see which appointments have been marked as "Done" when viewing the Calendar window. This can help you to easily identify which Appointments (on-site visits) have been carried out and which are still outstanding. This may also help you track Appointments/visit should still be charged for. Use this feature in combination with the new "Highlight Charged Appointments" feature, which allows you to easily see which Appointments have been charged for and which have not.
 
Enhanced! Sort tasks and appointments in the list view
  When viewing the Tasks or the Appointments list in the Calendar, you can now sort this list by clicking the column headers, just like anywhere else in the system. This feature can help you to sort and group appointments and tasks according to the date, time, employee, and other fields. To use this feature simply click the relevant column header in the list view.
 
Enhanced! New auto-formatting option for Appointment descriptions (optimized for Outlook®)
  Appointments that are created from the Dispatcher window can contain the account and ticket information in the Appointment description. Starting with version 5.0, the format in which this information is displayed is now designed for better usability and is optimized to be displayed in Outlook calendars when synchronizing your calendar with Outlook.
 
  The new format includes:
 
  1) Account name, Contact, and ticket number in the first line of the Appointment (goes to the appointment's Subject in Outlook)
  2) Address in the second line (goes to the appointment's Location in Outlook)
  3) Ticket number and description on third line (goes to the Appointment description)
 
Enhanced! City, State, and Zip Code within the Appointment description
  Appointments that are created from the Dispatcher window can contain the Account and Ticket information in the Appointment description. Starting with version 5.0, the account details also include the city, state, and zip code for this account. This can be handy when synchronizing the appointment with Outlook and then searching for the address with your navigation tool.
 
Enhanced! Secondary Contact details within the Appointment description
  Appointments can contain the Account and Ticket information in the Appointment description. Starting with version 5.0, the account information includes the main account address details as well as any secondary contact information with a different address. The secondary contact address details appear within the Appointment description as well (great when working with accounts that have several offices/branches).
 
Enhanced! Validate that a ticket has charges linked to it before closing
  This new validation test is designed to help you capture more billable time and make sure all tickets are being charged for. This feature can help remind technicians to log all the work performed prior to completing the ticket.
 
  When completing a ticket and changing its status to Completed (Closed), the system performs some validation tests to make sure you don't forget any actions that need to be performed prior to closing the ticket. Starting with version 5.0, the system will check and alert the user when closing a ticket that has no charges linked to it. The technician can then decide whether to quit closing the ticket and add the missing charges first, or to continue closing the ticket. Administrators can program the system not to allow technicians to close Tickets that have no linked charges, or to completely suppress this option (see Tools > Options > 'Tickets (Admin)' tab).
 
Enhanced! Validate that a Ticket has no pending Tasks or Appointments before closing
  This feature is designed to make sure all activities linked to a Ticket have been completed before a Ticket is closed, ensuring that all tasks needed to complete a job properly have been performed.
 
  When completing a ticket and changing its status to Completed (Closed), the system performs some validation tests to make sure that you don't forget any actions that need to be performed prior to closing the Ticket. Starting with version 5.0, the system checks whether there are any remaining Tasks or Appointments in the Pending tab, and alerts the user if there is. Technicians can decide whether to quit closing the ticket and take care of the pending tasks and appointments first, or they can continue closing the ticket. Administrators may also program the system not to allow technicians to close tickets with pending activities, to prevent mistakes, or to completely suppress this option (see Tools > Options > 'Tickets (Admin)' tab).
 
New! New Charge from Asset
  This new feature allows you to easily bill your customer for hardware products sold to them by creating charges directly from the Asset window. Creating the Product/Part Charge this way will copy the relevant data from the asset into the charge details, such as the linked account details, asset name, asset code, serial number, price, etc.
 
  To add a new charge based on an Asset record, open the Asset window, go to the More Actions menu on the toolbar, and select the “New Charge from Asset” option.
 
New! New Charge from Document
  This new feature allows you to easily bill your customer for any documents worked on. For example, you can charge for the time spent during the documentation process of the customer's network configuration. You can now enter charges directly from the document window. This will copy relevant data from the document properties into the charge details, such as the linked account and ticket details and the document title.
 
  To add a new charge from the document, open the Documents list, select the relevant document, open the More Actions menu on the toolbar and select “Create a charge from the document".
 
New! Assign default appointment colors for employees
  Each employee can now be assigned with a default color for new appointments. The color is assigned to the appointment when dispatching an appointment for this employee or when creating an appointment from anywhere in the application. The default color will be assigned for the appointment when the appointment is being created, and you can change this color if required directly from the Appointment details window.
 
  By using this feature, you can easily see who is assigned with the appointments, not only when viewing the dispatcher, but also when viewing the calendar in a weekly view.
 
  Assigning a default color can be done from the Employees window, under the Employee tab. The change takes effect only for new appointments created after the default color has been assigned and does not affect any appointments or tasks created before the color was assigned.
 
New! QuickBooks: Include Not-Billable charges in Invoices
  CommitCRM helps you track work performed and other expenses by entering charges into the system (labor, product/part and expenses). Each charge can be set as "Billable" or "Not Billable," with only "Billable" charges being billed to the customer. When using the Commit-QuickBooks Link, you can create QuickBooks Invoices based on Commit Charges in order to bill the customer for billable charges.
 
  Charges that are "Not Billable" usually represent work that is covered by a service contract, and is therefore not billed to the customer as a separate item. Still, in many cases, companies like to itemize their bills to show their customers all the work that has been performed, including the work that has been performed under a contract.
 
  Starting with CommitCRM 5.0, you can include Not-billable charges in the invoice. Not-Billable charges are displayed in the invoice, however, they do not affect the invoice total. Not-Billable charges show a zero billable total amount.
 
  To include Not-Billable charges in a QuickBooks invoice generated from CommitCRM, click the “Include Not Billable Charges” button when selecting which charges to include in the invoice. Clicking this button again will hide Not-Billable charges. Administrators can set the system to always include the Not-Billable charges from Tools > Options > QuickBooks.
 
Enhanced! QuickBooks: Generate more readable QuickBooks Invoices by adding blank lines
  Starting with CommitCRM 5.0, when creating an invoice using the Invoice Creation Wizard, you can design the invoice to include new blank lines in order to space the invoice up and make it more readable. Adding blank lines to the invoice can be done from the Invoice Creation Wizard window, by clicking the Add New Line button during the Invoice Lines phase.
 
New! Print various reports to PDF directly from the Web Interface
  The Web Interface now allows for printing to PDF directly from your browser. This powerful ability provides access to several reports which were not accessible via the Web Interface previously. It allows you to access several reports including customized ones, directly from the Web Interface browser.
 
  For example, you can now print the same technician service forms you print when using the CommitCRM client application, including your customized layouts.
 
  When printing using this option, the PDF files will be downloaded to your local computer.
 
  Note: The Print to PDF feature works only with English based fonts (other languages fonts are not currently supported for PDF printing).
 
  Printing to PDF is easy and is available from any Web Interface screen, by using the "Print to PDF…" option.
 
New! Document Uploads via the Web
  Employees can now upload document files via the Web Interface and update existing documents. This feature allows employees to download a document, update it, and then upload the updated file back to the CommitCRM system, all via the Web Interface.
 
  You can use this feature to work on a proposal document at home and then upload it. Technicians can download the customer network configuration document, update it according to the changes they perform, and upload the document once the changes are complete.
 
  To upload a document, open the document window in the Web Interface for 'View" and click the "Upload" link. You can also edit an existing document or create a new document, and use the "Save and Upload" button to upload the file.
 
  Using the Upload feature requires some special setup—see more details on in the Setup Guide, under Document Download and Upload Settings section.
 
Enhanced! Document download for customers
  Customers can now download documents that are linked to their account and are marked as "public." This new feature allows you to provide better service for your customers by allowing them to download documents, such as network settings or instructions designed specifically for their needs.
 
  To allow customers to download their files, a system administrator should set the customer’s download settings. Document(s) to be made available to customers need to be defined as "public" in the system. See more details in the Setup Guide, under Document Download and Upload Settings section.
 
Enhanced! Allow setting tasks and appointments as "done" via the Web Interface
  Employees can now mark Tasks and Appointments as "done" when working over the Web Interface.
 
  Technicians can now perform all parts of the workflow—complete Appointments and Tasks, enter charges, and close tickets, all from the Web Interface. An Appointment or Task marked as Done over the Web Interface behaves exactly as Appointments or Tasks marked as Done in the client application.
 
  To set an Appointment or Task as Done via the Web Interface, go to the Appointment/Task window and click the Done link to change the status.
 
Enhanced! All Online Services are now available via the Web Interface, including those for Accounts, Tickets, Assets, Items, Opportunities, Contracts, and Knowledge- base articles.
  Online Services have been expanded in this release to support all types of entities, such as Tickets, Assets, Items, and more. Using the Online Services with data from these entities can be very helpful and provide great flexibility and an option to open external web-base programs and send them data from the system as parameters.
 
  All Online Services are available via the Web Interface, allowing you to access the information from any Web Interface screen by clicking the "Online Services" link.
 
There's More!
In addition to all the features listed above, there have also been general bug fixes; and other performance enhancements.
 
  
 
Commit™ 4.5
 
Only six weeks after the successful release of version 4.4, Commit announces the release of CommitCRM 4.5. Like the previous upgrade, version 4.5 improves the user experience, offering new and exciting features for Commit's client application and Web interface, most notably the all-new Knowledge Base module (free of charge when upgrading your system).
 
New! Knowledge Base
Manage your own knowledge base to help technicians and clients resolve problems faster! Commit's Knowledge Base module is a new part of the CommitCRM application and it allows you to manage articles, categorize and attach documents to them, and more, all from within Commit.
   
  The Commit Knowledge Base provides you with the following benefits:
   
 
Better and faster customer support: Access to the Knowledge Base provides quicker problem resolution and 24 x 7 Web customer self-service
   
Reduced operational costs: When employees and customers can solve problems more independently, call volume is reduced, allowing existing support representatives to serve more customers
   
Reduced employee training time: The Knowledge Base enables new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality
   
Centralized and retained employee knowledge: A streamlined knowledge base prevents knowledge from disappearing when an employee leaves the company
 
Commit's Knowledge Base is a fully integrated solution, which allows employees or customers to access articles from anywhere - using the CommitCRM client application or the Web interface. This system allows you to turn resolved tickets into articles in a single click. It also offers flexible categorization options, including allowing for new fields to help create your own company-specific category system.
 
This new module is free for all users upgrading to version 4.5!
 
You can read more about using the Knowledge Base in the Knowledge Base User Guide.
 
 
Enhanced! Web Interface
The Commit Web Interface has been improved even more and it offers new exciting features:
   
 
Online Services via the Web interface - Commit's Online Services are now available from the Web Interface as well! This powerful feature allows you to easily link to Web sites (URLs) and activate the Web application using parameters taken from Commit. You can define as many online Services as you wish.
   
  Technicians can now find an address for a scheduled visit with just a single click when on the road! You can do this by defining an Online Service that opens map sites (e.g. Google Maps, Yahoo! Maps, etc.) and the map will open automatically on the address of the Account or Contact stored in Commit.
   
  You can read more about this powerful tool here.
   
Opportunities - The Web interface now allows you to add and update sales opportunity records directly from the Opportunities tab. Now you can start working on the next Opportunity even faster than before by automatically assigning it to someone in the office, defining new tasks for the Opportunity, update the opportunity description, amount, probability etc.
   
  Click the Opportunities tab from the Web interface's main window, or create new Opportunities directly from the Account window.
   
Items - You can now add and update Items from the Web interface. This allows you to offer new services on the fly when you are on-site, and enter the charge right away with the new item
   
  You can view, edit, and add items all from the Items tab.
   
Knowledge Base via the Web interface for employees!
The new Knowledge Base feature is now available to employees via the Web interface. This way your technicians can easily find solutions for problems while on-site at a customer. They can also add new articles so other technician will be able to resolve similar issues faster.
   
Knowledge Base via the Web interface for customers!
Reduce customers' inquiries and phone calls by letting them access the Knowledge Base through their Web interface. This way your customers can resolve problems on their own.

You can easily determine which articles will be available for customers, and which will be available for employees only. Click here for more information on the knowledge base feature.
 
There's More!
In addition to all the features listed above, there have also been general bug fixes; and other performance enhancements.
 
  
Commit™ 4.4
 
This release is all about automation and efficiency, it provides significant improvements to Commit Web Interface including the following: recent items, Quick-Add options, file downloads and much more; new MSP integration for easy conversion of MSP alerts to service Tickets; new custom pricing configurations for specific customers or contracts; advanced business analysis filtering options; support for QuickBooks Australia; and more
 
New! Custom Pricing per Account or Contract
No more trying to remember different hourly rates for different clients! Now you can set unique employee rates and Item prices for specific Accounts or Contracts which will be used automatically.
   
  Some of the features of Custom Pricing:
   
 
Define custom prices at the Account or Contract levels.
  This means that you can even have different rates for the same customer depending on the service Contract in use
   
Automatically uses the Custom Pricing for every Charge logged for a specific Account or Contract so you never have to look at agreement terms again
   
Save time by defining global adjustments for employee rates or item prices.
For example, you can set a global 10% discount for a customer, and this discount will always be automatically applied to any Items or charges for this customer. You can also set a global fixed hourly rate for all work for specific customers, regardless of which employee does the work and what their standard hourly rate is
   
Define rate or price exceptions for specific employees or Items that will be used only when charging for them
 
 
New! Automated Emails & MSP Integration
The new Automated Email feature in Commit processes incoming emails that have been sent to the Email Address defined for the Email Connector. The emails processed are from automated sources, such as an MSP alerting application, and the Automated Email feature analyzes the email's header/body in order to create the relevant Tickets in Commit.
   
  The Automated Email feature allows you to define a set of rules that will help the system detect automated incoming emails which contain information about specific customers, and create Tickets for them.
   
  Using the Automated Emails feature you can now integrate CommitCRM with leading MSP systems such as Level Platforms' Managed Workplace®, N-able' N-central, and many others
   
  Note: This new feature is a part of Commit Email Connector add-on module.
   
   
Enhanced! Commit Web Interface
  Commit Web Interface modules have been significantly improved:
   
 
Instantly add new records - You can now add new records, such as service Tickets, Assets, Charges, Appointments etc., from any page you are viewing including the homepage. No more drill-downs required
   
Recent Items - View items that were recently used by selecting the Go To Recent Items option that is available on any page. Just one click, and you can see all of the recently visited pages: Accounts, Tickets, Assets and any other item type
   
Workflow enhancements - Easily create new records based on, or for other records, from an easily accessible menu: convert a Task into a service Ticket, add a new Ticket for an Account, easily Log a History Note for an Appointment, Add a Charge based on a Task, etc. The system will automatically copy the related data from the original record to the new one, and will keep a link between the records when relevant
   
Document downloads! Employees can now download documents stored in Commit. Easily download the proposal you've sent to your customer, download technical information while on-site, etc. Everything is one click away!
   
Numerous design improvements - the Commit Web Interface is now more pleasing to the eye
   
Firefox 3.0 - Commit Web Interface is now compatible with Mozilla Firefox 3.0 web browser
 
 
Enhanced! - Easier Item filtering
You can now easily filter out suspended Items from Item lists with one click, instead of using the advanced filter. Select the new "Hide Suspended Items" flag on the Item window's tool bar to view only active items
   
   
Analyze Business Activity Better!
New Advanced Filtering Option for Reports
Now you can create Reports that only show you the exact information that you want thanks to the new advanced filtering option that was added to various Reports.
   
  Examples (many other options are available):
   
 
Filter Ticket reports to display only Tickets related to Accounts to which a specific employee is assigned
   
Filter Charge reports to display all Charges logged for Block of Time Contracts that belong to Accounts which are assigned to a specific employee
   
Filter Charge reports to display only Charges for Completed Tickets that belong to Accounts of the type 'Law Office'
   
  To use advanced filtering, click the Expand button in the Report Generation Window, and go to the Secondary Filter (Advanced) tab. In this tab, you will see the available advanced filters for this report.
 
 
Enhanced! - Charge Cost reports
Analyze your profitability and identify the products/parts where price changes will affect your bottom line the most. A new Charge Cost report was added under Reports > Charges, which calculates the cost of Items and displays it in the report, next to the actual price used for the items while logging the Charge.
 
 
Enhanced! - Charge Non-billable Reports
Now you can omit non-billable charges from the total amount displayed in Charge Reports, while still displaying all non-billable activity so that clients can have an overview of all the work you have done for them. You can generate this type of report from the Report Generation window by selecting the "Not Billable Charges included in summary" flag.
 
 
Enhanced! - Appointments in Technician Service Forms Reports
You can print Technician Service Forms with all the information you need.
   
  A new Technician Service Form report format has been added called 'Technician Service Form4' which now includes the Pending Tasks and Appointments for the Ticket (in addition to all the usual information found on these forms). This new feature enables you to print out all service forms for Tickets that have schedules for a given day, and even see the schedule times on the service form itself.
   
 
Added - Integration with QuickBooks Australia 2008/9
QuickBooks Australia Pro 2008/9 and QuickBooks Australia Premier 2008/9 editions have been tested with CommitCRM 4.4. You can now enjoy the benefits of the Commit-QuickBooks Link add-on module and use the link between the two systems to streamline your business processes and save time.

Note: this integration works in US compatibility mode. No changes were performed to specifically use it with the Australian edition of QuickBooks. When setting up the link between the systems, you need to tell the system that you are integrating with a US edition. To do so, make sure to select the US QuickBooks edition under Tools > Options window, the QuickBooks tab > US.
   
 
There's More!
In addition to all the features listed above, the following has also been improved: Better refreshing in the dispatcher window, general bug fixes and performance enhancements.
   
 
  
Commit™ 4.3
 
This release is all about automation and efficiency: convert incoming customer emails into Tickets; email alerts for new events; turn Sales Opportunities into Jobs; easily add new time charges using the enhanced timer; find uncharged service tickets and more...
 
New Module! Commit Email Connector
This new module helps keep your email organized so you never miss important client communications.
   
  The Email Connector server pulls incoming emails from your mail server, processes the email and performs one of the following actions:
   
 
Email to Ticket- The Email to Ticket feature identifies the Commit Account which matches the "From" address of the incoming email, and then opens a new Ticket in Commit, and links it to that Account. Email matching is performed on the Email1 and Email2 fields of the Account, and also on the email fields of the secondary contacts for the Account.
   
API by Email - This feature analyzes incoming XML formatted emails and performs the actions written in them. This is essentially an API for the Commit database, which can allow you to perform many actions. For example, you can use this API to link to external systems, send forms from your own website (e.g. allow clients to update their Account details via your site), and more.
 
Additional Email Connector Capabilities:
Send Automatic email responses to customers and notify your support for each email response
Works with POP3 mail servers, including Exchange server with POP3 enabled
Identifies incoming emails related to already existing Tickets and automatically forwards them to an internal Support Team Email for manual handling, without opening a new Ticket
   
  You can read more about Commit Email Connector add-on module here.
 
 
New Module! Commit Alerts Server
Commit Alerts Server module lets you define rules that will send automatic email alerts as a result of certain system events. The rules are based on the user's role (Ticket Manager, Account Manager, etc.) and the type of events defined in the rules.
   
  This add-on module can help you keep your technicians up-to-date on any changes made by other employees, to data for which they are responsible.
   
  Commit Alerts Server allows you to:
   
 
Send Email Alerts to Account Managers – Account Managers can receive automatic alerts for new activities related to Accounts that they manage, such as new Tickets, new Appointments, new Documents, new Charges, and more.
   
Send Email Alerts to Ticket Managers – Ticket Manager can be notified when new Tickets are assigned to them, or when any changes are made to Ticket status, priority, etc.
   
Send Email Alerts to Employees – Employees can stay updated on any activity concerning them, such as new Appointments, new Tasks, etc.
   
Send Email Alerts for ALL Tickets – Email alerts can be sent to notify the relevant users, such as Dispatchers or Accountants, on any new tickets that have been opened, or Tickets that have been closed and are ready to be billed.
 
  You can read more about Commit Alerts Server add-on module here.
   
 
New! Save Display Settings – Users can now save their own display settings so that they can reuse the display that is most comfortable to them every time they log in. This can save time, and allows you to arrange the windows as you prefer.
   
  Save Display Settings features:
 
Save window locations – Move windows, such as Accounts, Tickets, etc., around on your screen, and resize them as you like. These window locations and sizes will be saved for the next time you log in to Commit.
   
Save tab size – You can resize the tabs section on your display, and it will be saved so that each time you open a new window, the ratio between the top part of the window and the tabs on the bottom will be the same.
   
Save current filters – If you use filters when viewing lists (such as for Accounts, Tickets, Dispatchers, Employees, etc.), you can save the current display so that each time you log in to the system, the same filter will be displayed.
   
  Saving the Display settings is performed from Windows menu > Save Current Open Windows configuration for Next Login.
 
 
New! Create New Tickets from a History Note - You can now create a new Ticket from a History Note. This option helps you streamline Ticket creation by enabling you to create a ticket directly from a History Note that was added directly for the Account. For example, a potential customer calls in and you log the call using a History Note. Soon, they become a client and sign a deal. Now you can just open the History Note, and create a new Ticket directly from within it.
   
  To activate this option, you can open the History Note details window, and click More Actions > New Ticket from History Note.
 
 
New! Create New Asset from a Charge - You can now create a new Asset directly from within a Charge record (usually a Parts Charge). This way you can easily convert a sold Part into an Asset which will be automatically linked to the Account. Creating a new Asset from a Charge will automatically copy important details from the Charge into the new Asset's fields, such as the Asset Code, the Asset Name, the Account, Contact, Parts Quantity, Price, and more.
   
  This option is available from the Charges List window or from the Charge Details window from Charges > Create Asset from Charge.
 
 
New! Create New Ticket, Asset or Contract from a Sales Opportunity
You can now create a new Ticket, Asset or Contract out of a Sales Opportunity. This will help you streamline your sales process and convert it into action items.
   
  For example:
 
You win a new service contract with a customer. You can easily convert the Opportunity into a Contract, which will automatically be linked to the Account and will contain the job service agreement description.
   
You win a server sales opportunity with an existing customer. Just create an Asset which will be automatically linked to the Account and will contain the sale details (type, price, description, etc.).
   
You win an installation job at an existing customer's site. You turn it into a Contract or Ticket (depending on the size of the job) which will automatically be linked to the Account, and will contain the job description, etc.
   
  Creating Tickets, Assets or Contracts from Sales Opportunity will automatically link them to the relevant Account and Manager, and will copy details from the Sales Opportunity, such as the Description, Name (for Contracts), Price (for Assets) and more.
   
  This option is available from the main Opportunities window on the More Actions menu .
 
 
Enhanced! Timer Window - The Timer window has been improved in the following ways:
 
Displays the Ticket Number – when you activate several Timers at once you can now easily keep track of which Timer belongs to which Ticket.
   
Notes Field – You can now enter Notes right in the Timer window, and if you create a Charge directly from the Timer window, these Notes are automatically copied into the Charge Description.
   
 
Enhanced! Tickets with scheduled Appointments Reports - This advanced filtering option for Ticket reports allows you to easily print Ticket reports for all your scheduled visits for specific dates.
   
  You can filter the Ticket reports to print Tickets which have scheduled Appointments in the calendar, for specific dates and employees. This is useful in certain situations, like when you have on-site appointments, and you would like to print out all the Technician Service Forms so that you have the information on hand. Now you can print out all the Service Forms at once, by filtering: All Tickets + scheduled for tomorrow + where I'm the Appointment owner.
   
  This option is available from the Report Generation Window, for all of the Tickets reports. To activate the filtering, check the Filter according to Appointments checkbox
   
 
Enhanced! Easily Find Tickets with no Charges - This new filtering option for Ticket reports helps you track Tickets with no charges. You can filter any Ticket report to display only Tickets with no charges linked to them, i.e. Tickets where no work has been logged.
   
  You can combine this filter with the Ticket Status filter, and easily find all Completed Tickets with no Charges. This way you can easily find uncharged Tickets and add the missing charges in order to bill your customers. This will help you capture more billable time and parts used, so you can bill your clients for every appointment and all work done
   
  This option is available from the Report Generation Window, for all of the Tickets reports. To activate the filtering, check the Include Only Tickets with No charges checkbox.
   
 
Enhanced! Advanced Ticket Search - More search options have been added to Ticket search, including the ability to easily search for any text in any field in a Ticket, such as the Description field, Resolution and Notes. In addition, the Ticket's search panel has been enlarged for greater ease of use.
   
 
Enhanced! Contract Name Field - The Contract field has been lengthened, and you can now use any meaningful name for your Contracts.
   
 
Enhanced! Official Support for Intuit® QuickBooks UK/Canada 2008
The UK and Canadian QuickBooks 2008 versions are now officially supported when using the Commit-QuickBooks Link (QuickBooks US 2008 is already supported). UK and Canadian users who use the QuickBooks 2008 edition should make sure to select the correct QuickBooks version in the Tools > Options window, under the QuickBooks tab.
   
 
  
Commit™ 4.2
 
New! Online Services - Commit's Online Services are a powerful new tool that allows you to access different web sites and use them in combination with your Commit data.
   
  To use this new feature, you need to define Online Services within Commit. You can define an unlimited amount of Online Services.
   
  Examples:
If you want to find out how to get to the office of one of your Accounts, simply set up an Online Service which opens Google Maps (or any other map site) and activates the service with the address stored in Commit.
Or you can set up an Online Service that automatically searches Google for a business' name listed in your Commit data.
   
  Online Services are easy to define and use, and can be activated from various places in Commit such as the Dispatcher Window, the Account Window, secondary Contact selection field and more.
   
  You can read more about using this new feature and how to add Online Services here.
 
New! Email signatures - Employees can now create a personal signature to be used in emails sent with Commit. The signature can be edited from the Employee window under the Employee tab or from Tools > Options. > Accounts tab.
 
Enhanced! Email from Ticket - The format of emails sent directly from a Ticket has been enhanced and now provides more information about the Ticket in the email. This allows technicians to learn more about the Ticket by reading the email only, so they do not need to go into the system in order to get the information.
   
  The new email format includes:
 
Ticket number and Status (also appear in the email subject).
Ticket Open and Due dates
Ticket Resolution (if exists)
Account and Secondary Contact information such as Addresses and phone numbers.
   
  This allows the technicians to get all necessary information so that they can schedule the work and discuss the Ticket status with the relevant Account contact, all from within the email! The new enhanced email format is especially useful for technicians on the road who receive emails to their PDA and wish to check the Ticket information immediately, without having to use Commit Web interface for the basic Account and Ticket details.
 
Enhanced! Commit Web Interface for Customers - The web interface for Customers has been significantly enhanced in this version and now allows your customers to view much more information and add their own notes to the Ticket. This will help you keep your Customers up to date with the Ticket status and expected activity.
   
  The new features for Web Interface customers include:
 
View existing History Notes and new ones
  This enables you to discuss issues with your customers
View details for Assets
  Customers will enjoy the enhanced service where they can see the details of their Assets
View details for Contracts
  This will dramatically reduce the number of calls by customer seeking information on the status of their Contracts, i.e. how many hours are left, etc.
View details of Charges
  Customers can now view all Charges added under their Tickets and Contracts. This adds transparency to the services you offer to your customers and increases customer satisfaction.
   
  You can control which features will be available to your Customers from the Tools > Options > Web Interface tab.
 
Updated! Charges Field1 - The Field1 (customizable system field) of Charges is now displayed in all Charges grids/tables, including when generating a QuickBooks Invoice.
 
Updated! Dispatcher Refresh - When creating a new Ticket or updating the "Show in Dispatcher" flag by clicking on the left-most column in the Tickets lists, it will automatically update the opened Dispatcher windows to include this Ticket without clicking the Refresh button.
 
Updated! Charges Reports - The date range used to filter Charges reports is now displayed in all of the Charges reports.
 
Updated! Documents list - Icons for PDF documents are now also displayed in the documents list.
 
Updated! Commit QuickBooks Link - New privileges are added to control which users can use the Commit QuickBooks Link (in addition to the Financial Charges Link)
 
 
 
 
Commit™ 4.1
 
Commit now officially runs on Microsoft® Vista®
 
Commit now officially supports integration with Microsoft® Office 2007, including support for new document types and template file formats - .docx and .dotx
 
New! Secondary Contacts can now be imported for selected Accounts in Commit
 
New! Data Export Wizard now lets you easily export data from Commit. With the Data Export Wizard, you can integrate with other software packages, analyze your business data and more. You can also easily select the data fields to export, the filter criteria and the export file format. Save the selected fields for export as templates and use the templates for future exports
 
Data export in CommitCRM Software click to enlarge
 
New! Commit Outlook Sync module now lets a single user perform a sync for other users. For example, the Dispatcher can now schedule on-site visits for technicians and select to sync their Outlook with Commit in a single click (Exchange® server is required)
 
New! Web Interface - 'Technician Service Form Including Taxes' report has been added and can now be printed on customer sites. This new report calculates the taxes and displays them so the customer will know the total amount for the service ticket
 
Updated! Quickly add new records using the plus (+) button available on every record selection field. For example, easily add a new Asset while adding a new Ticket; add a New Item while adding a new Charge; add a new Contract directly from the Ticket details window; etc.
 
Updated! Activate a new Timer directly from the Tickets and Contracts toolbars, or do so even faster using the new keyboard shortcut: Ctrl-T
 
Updated! Memo field font size is now larger by default, making reading description and memo fields much easier. Each user can set their preferred font size using the Options. window > General tab
 
Updated! The 'Monthly Hours Summary by Employee' report that displays a summary of total daily/monthly work hours can now be printed for selected employees
 
Updated! When sending Outlook email from Commit, a new Outlook Email message will immediately open without the Outlook Security Message being displayed (except in rare situations). This streamlines the process of sending Outlook email directly from Commit
 
Updated! Document lists now display an icon for the document file type! Now you can tell the type of document at a glance, whether it's an email you filed from Outlook, a scanned document, a picture, a Word® document, Excel® spreadsheet, etc.
 
Document management in CommitCRM click to enlarge
 
Updated! When dragging-and-dropping an email from Outlook into Commit in order to file it under the relevant Account/Ticket, the email date is used as the document record date, rather than the current time
 
Updated! The Report Designer now supports many more data fields that can be added to your customized reports
 
 
Commit™ 4.0
 
New! Batch Copy of All/Selected Expiring Contracts to new Contracts for the next term (Contracts window > Contracts menu > Batch Copy Contracts for New Date Range)
 
New! Due Date for Tickets - Make sure you solve open issues on time
 
Updated! Easily Send Tickets that need Dispatching to the Dispatcher (Set in New Ticket window / Mouse click on the Tickets list)
 
New! New professional looking Technician Service Form report formats - Now with the ability to show Ticket's Charges (Printed directly from the Tickets window or from the Reports window > Charges category).
 
Updated! Commit-Outlook Sync module now syncs even faster without any Outlook security alerts (except in rare situations)
 
New! Import Asset records from external data sources (Excel, CSV etc.) - Now can be performed directly from the Assets tab of an Account
 
Updated! One-click export to Excel, HTML, Text (CSV) etc. of any data table/grid of records you see - Now activated from the toolbar in all windows
 
New! Firefox browser support - use the Commit Web Interface modules in your Mozilla Firefox browser
 
New! Maximum security - Use your SSL certificates with the Commit Web Interface to use encrypted Https: connections
 
New! Apple® Mac® users can now access and manage Commit data on their Macs using the Commit Web Interface module and a Firefox browser
 
New! New Web Interface features now let you create and edit Accounts and Asset records, as well as Tickets, Appointments, Tasks, History Notes, Charges etc.
 
Updated! Additional Customization options - You can now change data field names, labels and column titles
 
New! Dual Screen systems can now be fully utilized with Commit
 
New! Batch Delete of Imported Accounts - Have you imported hundreds or thousands of Accounts by mistake / twice? Undelete them in just one click (Tools > Import > Delete Imported Accounts)
 
Updated! New features for the Commit-QuickBooks Link - Set the system to automatically (previously manually) add employee name, ticket number and contract code to the invoice lines (Tools > Options. > QuickBooks).
 
New! Completely new look and feel - better navigation, easier to use, more user friendly
 
New! Numerous new minor features, enhancements and usability improvements
 
Updated! Better and faster alphabetical sorting, improved resizing options for the Commit main window and much more.
 
 
Commit™ 3.75
 
New! Commit-Outlook Sync add-on module.
With the Commit-Outlook Sync module, you can enter information into Commit or Outlook and be assured that the information is synchronized and current in both programs. This feature not only saves you the time of manually entering data, but it also minimizes the data errors common to manual data entry.
   
  The Commit-Outlook Sync module supports syncs of Commit Accounts with Outlook Contacts, Commit Appointments with Outlook Calendar Appointments and Commit Tasks with Outlook Tasks.
 
Performance enhancements and bug fixes.
 
 
Commit™ 3.7
 
Asset Management - Track and manage customer equipment and software licenses/subscriptions easily with Commit Asset Management. Manage details about each Asset including name, code, serial number, warranty expiration date, purchase price, vendor information etc. Link trouble Tickets to an Asset record and easily view ticket history for a selected asset. Print Asset reports in a variety of layouts. Import Assets from various data sources including text files, Excel® files etc. The Commit Web Interface for Employees also lets you view all Asset details using a web browser so that when your technician is onsite, he can easily view the Asset details together with all the previously handled tickets related to the asset.
 
Email Alerts-Commit Web Interface for Customers - Respond faster to customer inquiries with Commit Email Alerts. You can now receive email alerts when a customer adds or updates a Ticket using the Commit Web Interface. Alerts can be sent to as many email addresses as needed.
 
Spell-Check - No more spelling mistakes thanks to Commit's new spell-check feature. You can now run spell-check in every window that includes memo fields. You can select your preferred dictionary: American or British, and whether to use a technical dictionary during the spell checking process.
 
Printing Ticket Reports - You can now print/preview any Ticket detail report layout directly from the main Tickets window. You can print a Technician Service Form and any other Ticket detail report without visiting the main Reports window.
 
Time Format Settings
  Select your preferred time format:
  12 hour - AM/PM display time format
  OR
  24 hour display time format
 
Page Size Settings for Printed Reports
  Select your default paper size for printed reports:
  Letter (8 1/2 x 11 in.)
  OR
  A4 (210 x 297 mm.)
 
 
Commit™ 3.65
 
Enhanced! Commit Web Interface for Employees - Enables employees to print a Technician Service Form when logged in to the Commit Web Interface. This form includes the selected ticket details, information on related charges, and an area for customer approval and signature. Read more
 
Enhanced! Commit-QuickBooks Link - Generate QuickBooks invoices based on Charges entered into Commit. Invoices can be generated at the Accounts level, the Contract level or the Ticket level. Easily filter charge lists in Commit according to the QuickBooks invoice reference number. Read more
 
New! Support for the Canadian and UK Editions of QuickBooks - Canadian and UK customers of Commit can now use the Commit-QuickBooks link with their local edition of QuickBooks. Read more
 
New! Additional Report Formats for the Technician Service Form - Two new report formats have been added to the Technician Service Form. The Technician Service Form is a printed form which includes ticket details, an area for writing charges and a section for the customer's approval and signature.
 
Enhanced! Management of Charges -
 
Set a charge as Billable if you want to bill this charge to your customer, set it as Not Billable if the charge is not to be billed
Manage which billable charges have been Billed and which haven't
  Note: This is done automatically when generating QuickBooks invoices for charges in Commit. Read more.
 
User Interface Enhancements - Selecting Accounts, Tickets, Contracts, Items etc. is now much easier! Simply start typing and a smart drop-down list will be displayed with all the relevant options.
 
 
Commit™ 3.6
 
New! Enhanced Commit Web Interface for Employees - enables employees to access Commit data remotely using a web browser and their web username/password. They can then view various types of information in Commit including: Accounts, Tickets, Appointments, Tasks, Charges, Items, Contracts, Sales Opportunities, History Interactions and more. Employees can now add new tickets, update existing ones, add labor, part and expense Charges, manage their tasks, add interactions and edit their calendars. (Optional module). Read more
 
New! Enhanced Commit Web Interface for Customers - enables the creation of unlimited customer web users (multiple users can even be defined for each customer/account). Using a browser, your customers will be able to login to Commit remotely and view data which is relevant to them, including open Tickets, closed Tickets and scheduled technician visits. Customers can also log new tickets which will automatically receive a ticket number and enter the Received Tickets queue in Commit. (Optional module). Read more
 
New! Commit-QuickBooks Link - Run your computer services business more efficiently with our QuickBooks-compatible software designed to simplify routine business, accounting and financial management tasks.
 
  With the Commit-QuickBooks Link, you only need to enter data once and it will appear in both Commit and QuickBooks. This feature not only saves you the time of manually entering data, but it also minimizes the problems of duplicate, redundant and wrong data common to manual data entry. Now you can synchronize your data between Commit and QuickBooks and ensure data accuracy, enhance your flexibility, and increase your control over your bottom line.
 
  The Commit-QuickBooks link is an optional module. Read More
 
New! Import Customers, Vendors and Items directly from QuickBooks into Commit. This one way import utility is included in Commit for free and is designed for customers who don't need the bi-directional synchronizations options offered by the Commit-QuickBooks link. Records in QuickBooks not previously imported will be created in Commit. Records that have already been imported from QuickBooks will NOT be updated in Commit.
 
Calendar - Easily copy appointments to other employees. A new option in the calendar/dispatcher window toolbar let you copy selected appointment to selected employees in a single operation!
 
Performance enhancements and bug fixes.
   
   
Commit™ 3.5
 
New! Commit Web Interface for Employees - enables employees to access Commit data remotely using a web browser and their web username/password. They can then view various types of information in Commit including: Accounts, Tickets, Appointments, Tasks, Charges, Items, Contracts, Sales Opportunities, History Interactions and more. (optional module). Read more
 
New! Commit Web Interface for Customers - enables the creation of unlimited customer web users (multiple users can even be defined for each customer/account). Using a browser, your customers will be able to login to Commit remotely and view data which is relevant to them, including open Tickets, closed Tickets and scheduled technician visits. (optional module). Read more
 
New! Enhanced user interface with many usability enhancements
 
New! Open Windows navigation pane enables fast access to open windows
 
New! Item Import Wizard let you import items (product/parts, labor items and expense items) from various data sources including Excel and Text files
 
New! Batch updates for existing items via the Item Import Wizard, such as price updates
 
New! Changes to data tables (grids), such as changing the column order or width, are saved between sessions
 
Charges: Start Time and End Time fields are now supported in charge records
 
Calendar and Dispatcher:
Drag & Drop support for appointments between employees and days
Graphically change appointment duration using the mouse
 
Enhanced "New Employee Window"
 
Many other new features and enhancements
   
   
Commit™ 3.1
 
New! Contracts types - this new version has built in support for three new contracts types:
· Block of Time
· Block of Tickets
· Block of Money
The contract type is selected when creating new contracts. Tickets and Charges can be linked to these contracts and they reduce the contract's initial block amount with their values. Alerts are displayed when trying to over-use contracts. Usage reports are also available.
   
   
Commit™ 3.0
 
New! Contract management module: Manage contracts/jobs for each Account, Link activities, tickets and charges to contracts, generate reports etc.
 
New! An enhanced New Ticket Window which displays all existing open tickets for the account, shows it's service contract details etc.
 
Bug fixes and small enhancements.
 
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