|
I set my user to receive Alerts but I do not get any email alerts
You should check the following options:
| 1. | It can take up to 10 minutes for new Alerts preferences to take effect. You can wait, or restart the Commit Server service in order for the settings to take effect immediately. |
| 2. | Make sure your system administrator has activated the system alerts (set the system to ON using the ServerConfig utility) and that the CommitServer Windows service is running). |
| 3. | When testing the alerts, note that you will not receive Alerts for changes you have made. You should perform the changes with a different Commit user. |
I checked all of the settings, the alerts system is activated, and and I still don't get email alerts
In some cases, old settings already created wrong email alerts which are "stuck" in the outgoing queue and prevent the system from going on to the new alerts. In this case, you should first cleanup the outgoing queue.
| 1. | Stop CommitServer service |
| 2. | Run <server>\Commit\Server\ServerConfig and make sure all settings are correct. Check that the "From Email Address" is correct. Save any changes you make. |
| 3. | To delete old pending alerts, delete all the files in the following folder: <server>\Commit\Server\QSysEDOutbox\ |
| 4. | Restart CommitServer service and verify email alerts are being sent |
I made changes in Commit (i.e. added a new Ticket, etc.) and am not getting any Alerts
You only receive Alerts for changes made by other people. When you make a change in the system on entities related to you (e.g. you assign yourself a new Ticket), you will not receive an Alert.
|