The Email Alert Subject line is made up of the following parts:
The Prefix can be one of the following:
| • | [acc-mgr] - when you receive Alerts as the Account Manager |
| • | [tkt-mgr] - when you receive Alerts as the Ticket Manager |
| • | [info] - when you receive Alerts for any Ticket opened/closed |
| • | [ASSIGNED] - when you are assigned a Ticket/Account |
| • | [assign-removed] - when you are removed from being a Ticket/Account manager |
The following events can trigger an Alert: New, Updated, Deleted.