When an Asset is reported to have a problem, you can open a Ticket and Link it to the Asset so you will have a history record of all service Tickets opened for this Asset. This helps you track recurring problems for the Asset, etc. Before fixing an Asset, you can easily view the Asset's service history to help you decide how to handle the problem.
You can view an Asset's entire Service History in the Asset window under the Tickets tab
Asset Tickets list