When the Automated Email feature is Active (ON), you can configure the rules for processing emails by clicking on the Automated Email Settings button.
Automated Email Setup Window
When clicking the Automated Email Settings, the following window will open:
Automated Email Rules Settings Window
In this window you can add the processing rules. The rules are processed in the order displayed in the window, according to the Automated Emails Processing Flow. Note that the rules are not case-sensitive.
You can define rules for each section, and they will be processed in the order in which they are entered. The first rule that the process comes to that applies will be used. If no rules apply, the email will be identified as not "automated," and will then be processed as a "regular" email connector incoming email and sent to the support email address defined for these types of emails..
Rule settings should be defined in the following order:
1. Automated Emails Detection Rules
2. Automated Emails Skip Rules
3. Automated Emails Account Detection Rules
You can also find detailed description on how the Automated Email settings should be configured for specific MSP systems under MSP Integration Settings.