Use Customer's ID

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N-central™ settings
Customize the customer email notification in N-able™ to use the customer's email address in the "From" email address and set an identifying word/phrase in the subject. This is so that the system will know this is an alert, and not a "regular" email from the customer:
 

1.Go to the Main company settings
2.Open the Customers window (Setup > Customers)
3.Click each customer, and go to the Notification tab.
4.Here you define the Notification settings for alerts. In order for the notifications to be automatically processed by Commit Email connector, make the following adjustments:

 a. Sender Email Address - set as the "N-able" email (e.g. n-central@n-able.com)
 b. Subject - create a template which will include:

       - A word/phrase which you can associate with alerts (e.g. "Alert:")

       - The Account's Rec ID from Commit. The RecID can be found on the Account's Notes tab, and can be taken by right-clicking the RecID label, and copying the Rec ID. Then paste it somewhere in the email subject template, with a phrase which will identify it, like "RECID: CRDIF9FPDJ4IHUMU2VWI."
 
 
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N-able™ Email with Rec ID Settings

 

 

Commit Email Connector Settings for working with N-able™
In the Commit Email Connector settings, set the system to identify automated emails according to the sender's email address and the word/phrase in the subject. Then, let the system know how to identify the Account Record ID.

 

Rules category

Rules

Automated Emails Detection Rules
1.Sender Email Address = N-central@n-able.com
2.Word/phrase = The phrase you setup in the Alert subject template in N-central™.

Account Record Detection Rules
1.Search for: Record ID
2.between RECID: and , (same as you defined in the n-able template).

 

Go to ServerConfig > Email Connector > Automated Emails:

1. In the Automated Email Detection Rules, add a new rule and set the Sender email address as empty, and the word/phrase as the word/phrase you set in the Alert subject template in N-central™.

 

commit_email_connector_setup_automated_n_able_rules_subject2

 

2. Add a Account Record Detection Rule by the Record ID, between "RECID" and "," (same as you defined in the n-able template above).

commit_email_connector_setup_automated_n_able_rules_recid
After you define all the rules, the rules window should look like this:

commit_email_connector_setup_processing_automated_n_able_rules2

Automated Email Settings in ServerConfig