Using N-central™ version 6 or later

 Top  Previous  Next

In order for the Commit Email Connector to identify the CommitCRM Account for the incoming N-central Email alert, you should include the External Customer ID field in the email alert subject. The External Customer ID in N-central will be used to store the parallel CommitCRM Account RecordID per customer.
 

This requires setting up CommitCRM and N-able:

 

N-central™ settings

To set up N-central, you should modify the default N-central Email template for notifications to include the External Customer ID in the email subject automatically.

 

When using templates, it is possible to add the {{ExternalCustomerID}} variable to the email subject templates. This will propagate the customer ID to the email alert's subject.
 

Here are the recommended steps for non-hosted N-able users:
 

1.Login to the Admin console of your N-central server (i.e. https://192.168.1.1/admin)
 
1.Here you define the Notification settings. In order for the notifications to be automatically processed by Commit Email connector, make the following adjustments:

 a. Sender Email Address - set as the "N-able" email (e.g. n-central@n-able.com)
 b. Subject - create a template which will include:

       - A word/phrase which you can associate with alerts (e.g. "Alert:")

       - A word/phrase which you can associate with the External Customer ID (e.g. "RECID:")

 

For example:

Alert {{CustomerName}} RECID:{{ExternalCustomerID}}, Device: {{DeviceName}}... etc.        
 

 

commit_email_connector_setup_processing_automated_n_able_templates_admin

 

 

2. Under the Product Settings section, click on Default Notification Templates and edit the templates.

 

commit_email_connector_setup_processing_automated_n_able_template

 

3. Add the {{ExternalCustomerID}} to the email Subject in both the "Email – Long" and "Email – Short" notification templates

 

4. Click Save and Propagate

 

5. Make sure to define the Commit RecID in each Customer record in N-central. The Account's Rec ID from Commit. The RecID can be found on the Account's Notes tab, and can be taken by right-clicking the RecID label, and copying the Rec ID. Then paste it somewhere in the email subject template, with a phrase which will identify it, like "RECID: CRDIF9FPDJ4IHUMU2VWI."
 

 

 

Commit Email Connector Settings for working with N-able™ version 6 or later
In the Commit Email Connector settings, set the system to identify automated emails according to the sender's email address and the word/phrase in the subject. Then, let the system know how to identify the Account Record ID.

 

Rules category

Rules

Automated Emails Detection Rules
1.Sender Email Address = N-central@n-able.com
2.Word/phrase = The phrase you setup in the Alert subject template in N-central™.

Account Record Detection Rules
1.Search for: Record ID
2.between RECID: and , (same as you defined in the n-able template).

 

Go to ServerConfig > Email Connector > Automated Emails:

1. In the Automated Email Detection Rules, add a new rule and set the Sender email address as empty, and the word/phrase as the word/phrase you set in the Alert subject template in N-central™.

 

commit_email_connector_setup_automated_n_able_rules_subject2

 

 

2. Add an Account Record Detection Rule by the Record ID, between "RECID" and "," (same as you previously defined in the n-able template above).

 

commit_email_connector_setup_automated_n_able_rules_recid

 
After you define all the rules, the rules window should look like this:

 

commit_email_connector_setup_processing_automated_n_able_rules2

Automated Email Settings in ServerConfig