The Skip rules tell the system which automated emails (which were already detected as automated emails with the detection rules) can be skipped and automatically forwarded to an internal email address, without being processed.
This can be useful when working with Managed Services systems (MSP) that send several alerts for the same event or send several status updates of the same event, and you only want to process and open a new service Ticket for the first alert regarding this event.
In the Skip Rules area, click New. The following window will open:
Automated Email Skip Rule Window
In this window you define a the Email Skip Rule:
| • | Word/phrase in email's subject line - Once an email has been identified as an automated email, these Skip Rules tell the system when the email should be skipped and sent to an internal email address. Enter words or phrases here that you want the system to use to identify emails that should be skipped After clicking OK, the rule will appear in the Skip rules section as follows:  In this example, emails that were detected as automated but have the phrase 'Alert Self Healed' anywhere in their subject will be skipped and forwarded. |
These rules can be useful in cases where you do not want to have new Tickets created by automated emails that are only delivering a status update for an existing problem, etc.
You can define as many Skip Rules as needed.