Level Plaforms™ email alerts are received from a single "From" email address (e.g. alert@mylevelplatformsdomain.com), and contain the customer name in the email's subject.
Level Platforms™ Managed Workspace™ settings
There are no special settings required in Level Plaforms™ side.
Commit Email Connector Settings for working with Level Platforms™
In Commit Email Connector settings, set the system to identify Level Platforms automated emails by the Sender/From email address you've set for your Level Platforms system as well as by looking for a word in the email subject.
You should also let the system know how to detect the Account name in the email subject. Make sure to use the exact same name as it appears in the Account's File As field in Commit.
Rules category |
Rules |
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Automated Emails Detection Rules |
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Skip Rules |
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Account Record Detection Rules |
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Automated Email Settings in ServerConfig
In order to work with Level Plaforms™ alerts, we recommend defining the following rules:
| 1. | In the Automated Emails Detection Rules, add a new rule and set the Sender Email Address as alert@mylevelplatformsdomain.com, and the word/phrase to “Alert for Site” |
| 2. | In the Skip Rules section, add a new rule to ignore alerts which contain "Alert Self Healed" (do not open a new Ticket for these email alerts) |
| 3. | In the Account Record Detection Rules section, add a rule to take the Account name from the email's subject: between “Alert for Site” and “,”. The system will search for the Account in Commit and open a Ticket from this alert for this Account. |