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When working with alerts in N-able™, you can work in two ways:
| 1. | Set the alert's "From" email address to the customer's email address (as it has been entered in Commit). You can then set the Automated Emails to detect automatic alert emails and open Tickets for the Account in Commit based on the "From" email address.
Note that this option requires your N-able™ server to allow relays in order for it to be able to send emails which will "originate" from another email address. If your servers don't support this, you should use the second option.
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| 2. | Set the alert's Subject line so that it contains the Account's Record ID number in the subject, so the email connector will be able to detect the Account when processing the email.
To integrate N-able™ Alerts and automate the creation of Tickets from N-central™ alerts, define the automated email template on a per customer basis in N-central™. |
See the settings per option below.
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