N-able™ settings using the customer email address

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In this option, you should set N-able™ email alerts to use the customer's email address as the "From" email address, and tell the system that this is the Account identification.
 

N-central™ settings
Customize the customer email notification in N-able™ to use the customer's email address in the "From" email address and set an identifying word/phrase in the subject, so the system will know this is an alert, and not a "regular" email from this customer:
 

1.Go to the Main company settings
2.Open the Customers window (Setup > Customers)
3.Click each customer, and go to the Notification tab.
4.Define the Notification settings for alerts. In order for the notifications to be automatically processed by Commit Email connector, make the following adjustments:

 a. Sender Email Address - set this to be the Customer's email address (rather than generic "n-able email")
 b. Subject - create a template which will include a word/phrase which you can associate with alerts (e.g. "Alert:")
 

commit_email_connector_setup_processing_automated_n_able

N-able™ Email Settings

 

Commit Email Connector Settings for Working with N-able™
In the Commit Email Connector settings, set the system to accept automated emails with the customer's email address in the "From" email address, and tell the system how to detect the automated email subject.

 

Rules category

Rules

Automated Email Detection Rules
1.Sender Email Address = N/A
2.word/phrase = The phrase you setup in the Alert subject template in N-central™.

Account Record Detection Rules
1.Check the Search for a Commit Account that has the sender email address of the automated emails flag.
 

 

Go to ServerConfig > Email Connector > Automated Emails:

1. In the Automated Email Detection Rules, add a new rule and set the Sender email address as empty, and the word/phrase as the word/phrase you set in the Alert subject template in N-central™.

 

commit_email_connector_setup_automated_n_able_rules_subject

 

2. Select "Search for a Commit Account that has the sender email address of the automated emails".

 

commit_email_connector_setup_processing_automated_n_able_rules

Automated Emails Settings in ServerConfig