The Email Connector provides advanced processing options, such as using the Email Connector as an API (via XMl transactions), or using Automated Emails.
The Email Connector setup window is designed as a flow chart, which represents the lifecycle of the email as it is processed. Each step in the flow requires configuring settings to instruct the system how to handle that step.
Email Connector Settings Window
Here you can define parameters for how the system should process the email.
The Email Connector server pulls each email and performs the relevant action as defined in the settings. The basic implementation is the Email to Ticket.
In this section you will learn how to configure the following advanced options: