Backup Settings (optional)

Once an incoming email has been processed by the system, it is removed from the email server (i.e. deleted from the mailbox).
For backup and tracking purposes, you can automatically forward all emails to a dedicated email account for storing.

To set up the backup email account:

Backup ALL Incoming Emails – select this option to activate the backup.

Send ALL to this Email Address – Enter the Backup Email Address which will be the backup mailbox. Note that this must be a different email address than the Email Connector Incoming Email Address to avoid deadlocks where the backup email is being sent to the Incoming Email Address over and over again

After completing these settings, move on to the next step > Setting up Email Processing Settings (email-to-ticket settings).