Incoming Email Settings

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After setting up the Outgoing Email settings, you should now define the incoming mailbox settings.

 

Setting up the Incoming Email Settings includes four steps:

 

1.Setting up the Email Connector Status
2.Setting up the Public Email Address
3.Setting up the Incoming Mail Server
4.Setting up the Backup option (optional)

 

To set up the Incoming settings, go to the Email Connector tab:

 

commit_email_connector_setup_incoming_window

 

In this window, fill in the settings as explained in the following sections:

 

1.Email Connector Status
2.Public Email Address
3.Incoming Mail Server
4.Backup Settings (optional)

 

After completing these settings, move on to the next step > Setting up Email Processing Settings (email-to-ticket settings).