Matching by Email or Domain Name
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Commit connects an incoming support email to specific accounts based on the full email address of the sender, or by the domain name (if defined for the account).
If one of your clients has many possible email addresses, you should either add each of the email addresses as the email in the secondary contact (in the Account Contacts tab), or define the client's domain name in one of the Account's email addresses or secondary contacts.
To define a domain name for an account:
Set the domain name (e.g. "commitcrm.com") as the email address in one of the following places: