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Email Connector allows you to notify your customers that the emails they sent became new Tickets.
You can set Email Connector to send an automatic response back to the customer, notifying him or her that a Ticket was opened out of his /her email. When you configure this in the ServerConfig, you can also define a BCC address for keeping track of these emails. In the BCC address you can enter your Internal Support email to receive each notification as an email. For more details on how to configure this, see Email to Ticket.
All automatic responses are automatically forwarded back to the Email Connector, and filed under the Ticket as part of the ticket history. See more details Email Threading.
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