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Email Connector allows you to notify your customers who sent emails that became new Tickets.
When a new Ticket is created out of an email, you can set Email Connector to send an automatic response back to the customer, notifying them that a Ticket was opened out of their email. When you configure this in the ServerConfig, you can also define a BCC address for keeping track of these emails. In the BCC address you can set your Internal Support email, and this way you can receive each notification as an email. You can find more details on how to configure this in New Ticket From Email section.
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