Public Email Address

The Public Email Address is the main support email address (e.g. support@yourdomain.com) to which customers can send support-related emails. Tickets are automatically created out of these emails, and this address is also used to process XML-formatted emails (API) sent by external systems, such as a form on your website.
All Emails sent to this email address will be analyzed and processed by the Commit Email Connector.
 
Note: This email address should ONLY be used as the incoming email for the Email Connector. You should define a different address for your  internal email which will be used for unrecognized emails, error handling and direct email threads with your customers (see Internal Support Team Email).