Documentation > Getting Started


Contents | Index
Commit Getting Started Guide
Scope
Service Management Flow
New Ticket Flow
Before you start
Open the Account Window
Create a New Ticket
Dispatch the Ticket
Add Tasks for Tickets
Create a New Ticket from the Web Interface
How Do Customers Create New Tickets from the Web Interface
On-Site Visits
Before You Leave the Office
On the road - Using Commit Web Interface
Resolve the Ticket
Add Charges
Using the Timer to Add Charges
Using the Web Interface to Add Charges
Set Ticket Status to Completed
Ticket Resolution vs. Charges
Bill the Customer
Charge Reports
Exporting Charges from Commit
Using Commit-QuickBooks Link
Tracking Activity in the system
View Account History
Viewing Ticket History
Managing Contracts
Create a New Contract
Tracking Recurring Contract

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