The basic flow includes the following steps (click each step to learn more about it):
Find an existing Account or create a new one
A Customer creates a Ticket via the Web Interface
or
A Technician creates a Ticket via the Application or the Web Interface
Dispatch (optional):
If the Ticket requires an Appointment (i.e. an on-site visit),
Dispatch the Ticket to the correct technician
Resolve:
Add Charges describing the work done and Resolve the Ticket
If the Charge is Billable – create Charges reports or Invoices