The Commit Dispatcher allows you to easily view tickets pending and the technicians calendars in order to dispatch tickets for on-site visits. Once the Ticket is entered into Commit, it appears in the Dispatcher window as "Waiting for Dispatching". Note that you can set the Ticket to not appear in the Dispatcher, for example when there is no need to set any appointments for this Ticket.
The Dispatcher lets you appoint the relevant technicians to the Appointments set for this Ticket.
Dispatch the Ticket
| 1. | Open the Dispatcher Window, and on the bottom you will see the Tickets Marked for Dispatching tab. |
| 2. | Above this list you can see the Dispatcher window which consists of a daily view of Appointments per technician. You can view technicians' calendars using the magnifying glass  |
| 3. | Select the Ticket in the list using the mouse and drag it to the Dispatcher view above, dropping it on the relevant technician calendar in the desired time for the Appointment. |
| 4. | A new Appointment window opens. |
| 5. | Most of the relevant information is already there since it is taken from the Ticket – the Ticket Description, the Account, the Ticket, the owner (who is the employee which you dropped the ticket onto in the Dispatcher window), the date and the duration (taken from the Ticket). |
| 6. | Add details to the description if needed, such as describe what is the purpose of the appointment for the technician. |
| 7. | You can optionally set different background colors to represent different technicians' appointments, priority levels, etc. |
| 8. | Click Ok to save the Appointment. |
Tip: You can easily add Account details, such as Name, Phone Number, etc, to Appointments set in the Dispatcher window by clicking the yellow arrow next to the Account name in the Appointment window. You can also set Appointments to automatically contain the Account details in the Appointment description. To do this, go to Tools > Options > Calendar > Miscellaneous and check the Attach Account Details to Description box. |
At this point, technicians can view their new Appointments in their Calendars using the Application or the Web Interface - See the On-Site Visits section.
You can also view the Ticket scheduled appointments in the Ticket's Pending tab (see Viewing Ticket History).