Your customers may use the Web Interface for Customers module which allows them to view, edit and create data in Commit.
Customers can create new Tickets from the Tickets window.
1. In the Tickets tab, click the New Ticket link or click Create New and select Ticket.
2. The new Ticket window will open.
3. Fill in the Description. You may also enter the Cause and Type.
Tip: you can set a default Type to be used when creating new Tickets. To do this, use the Client Application, double-click on the "Type:" field label, and the field setting window will open. Go to the Field Behavior tab and set the Default Value. |
4. Click Save
The new Ticket is immediately updated in the Commit database, and can be viewed from any Commit Client Application.
You can also automatically send email alerts to predefined lists of email addresses.
You can learn more about setting up automatic emails in our Frequently Asked Questions on our Web Site.