You can use the Commit Timer in order to record activity for a certain Ticket and then convert it into a Charge. This is usually useful for activities like phone support.
You can activate the Timer from various places. First display the Ticket details and then:
| • | Click the Timer Icon. |
| • | Or go to the Ticket Menu > Tools > New Timer... option |
| • | Or use the Ctrl+T keyboard shortcut, but make sure to have the correct Ticket/Account selected when performing this action. |
How to activate the Timer
You can start and stop the Timer as many times as you need, and all time spent will be added to the total time.
Once you are finished timing and have completed the service, click the Add Charge button, and a new Charge window will open with the relevant Ticket and Account already selected. The total time from the Timer will be copied to the Charge Hours field.
