After performing the work for the Ticket and adding Charges, the Ticket can be resolved:
| 1. | Open the Ticket window. |
| 2. | Go to the Resolution tab and fill in the resolution description. This should be a short summary of the work performed in order to resolve the ticket. |
| 3. | Click the Completed button on the toolbar. |
At this point, the Ticket's status becomes Completed.
You can view the Completed Ticket list in the Tickets window by selecting [closed] on the status filter. This will display all Tickets that have a status which is considered "closed".