When a Ticket is closed, an Audit Note is added to the Ticket History, recording who closed the ticket and when.
You can view the events history records in the Resolution/History tab of the Ticket.
Ticket History
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Viewing Ticket History |
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When a Ticket is closed, an Audit Note is added to the Ticket History, recording who closed the ticket and when.
You can view the events history records in the Resolution/History tab of the Ticket.
Ticket History
|