Troubleshooting

Problem: When running the CommitCRM client application I receive the following error message: "Error while running client: Cannot modify a read-only dataset."
Solution: This error may occur when trying to run the CommitCRM client application (usually for the first time), and it may indicate a Windows' privileges or permissions issue in accessing the Commit installation folder.
 
Should a user receive this error message, make sure the user has full access rights to the Commit installation folder on the server (or locally, if the system is installed in a stand-alone configuration). Without full access rights, the user will not be able to log in to the system or update information in the database.

A simple way to verify that a user has all the required permissions to the Commit installation path (read/write/ delete) is to create a simple text file (e.g. "test.txt") under <Shared-Server-Folder>\Commit\DBSys\ folder, using the same PC on which you are running the Commit client application. The client should then attempt to edit the file's content with some text, save it, and then delete it. Once a client is able to perform this test successfully, they should be able to run Commit without a problem.

 
Problem: When running the client application I receive the following error:
"Error while running client: Cannot load CommitCRM client due to Windows permissions error."
Solution: This error indicates a privileges or permissions issue. See section above for solution.
 

Problem: Having trouble installing the Web Interface, E-mail Connector, or Alerts Server modules?

Solution: Please refer to the relevant setup guides on our Web site under Support > Documentation, or refer to the user guides from the Commit application's Help > Help Documents menu.