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Price charges behave like standard charges, meaning that they are included in reports, use the billable flag, and are included in invoices.
That said, there are some differences between the way Contract-price Charges and standard charges behave:
| • | Contract-price Charges do not affect the contract’s block balance: Since Contract-price charges are used for the actual payment of a contract and do not represent specific work performed under the contract, it does not affect the block balance of a contract. |
| • | Contract-price charges are not linked to Tickets: Contract-price charges define the price to be paid for a service-agreement contract and do not represent specific work performed. Therefore, they cannot be linked to a specific ticket. |
| • | Contract-price Charges are automatically defined as Billable: A new Contract-price Charge is set as Billable by default, as the system assumes that the contract payment should be billed to the customer. This status can be modified by the user, if necessary. |
| • | Contract-price Charges do not refer to a specific time: The details window of a Contract-price charge does not include the “From Time” or “To Time” fields, as these are irrelevant for this type of charge. |
| • | Contract-price Charges use only unit-based items: Like any other charge, each Contract-price charge should be linked to an Item. However, Contract-price Charges can use only unit-based Items (as opposed to hourly Items), since they reflect a purchase of a service in units rather than work actually performed. For further explanation, see the box below. |
Why do Contract-price Charges use only unit-based Items?
When defining items, users can define each Item with a price that can be either be unit-based or hourly-based. This classification can then be used in charges, to log work by hours or by service (by unit).
When assigning Items to Contract-price Charges, only unit-based items can be used. The system is set up this way in order to prevent situations in which Contract-price Charges affect employees’ hourly reports. By using unit-based charges, you can add charges to the system without influencing the employee's hourly summary charge reports.
For example, in order to charge for a block of 50 hours, you should add a Labor Item that is a unit- based “block of 50 hours” rather than adding an hour-based Item that sets the charge for 50 hours. This method actually helps to keep the data accurate as hours Charges should only be added to describe actual work performed or time actually spent.
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