Forcing a Default Contract for an Account

You can set a default Contract for an Account, which will always be used by default when adding new Tickets or Charges to the Account.  This option should be used only in cases where you always want to use the selected contract. We do not recommend using this option unless necessary.

To manually set the default contract for an Account, open the Accounts window, navigate to the relevant Account record, click on the Contracts tab, select the Contract you want to set as default, right-click on it > Default Contract > 'Set selected contract as the default contract for this account'.