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Following is a common work flow which may be used in your business when working with Commit:
I: Log a problem
When a customer reports a problem, open a Ticket in Commit
II: Solve the problem
Handle the Ticket remotely (e.g. by the phone or remote control) or by dispatching a technician for an onsite visit
III: Log the work done (Charging)
Log Charge records for the time spent, work performed or parts used in order to solve the problem (resolve the Ticket)
IV: Billing
Bill the customer for the relevant Charges recorded (unless covered by a contract)
The work flow explained in this document focuses on the Charging phase (III) and the Billing phase (IV).
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