Exceptions for Specific Items

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The exception rules for Items are displayed in the bottom part of the Item's Custom Pricing area. In the Exceptions section you can define exceptions per item, which will override the item's standard rate and will also override any global item price settings. The custom rate will be used to determine the rate for specific items when adding charges for this Account/Contract.

 

To add a new item exception, click the New button. The following window will open:

 

billing_custom_pricing_items_exceptions
Item Exception Window

 
In this window, you can select the Item you wish to set the special price for. Once the item is selected, the Item's standard price is shown in the Price field. You can set the custom price for this Item in the Custom Price field. This fixed price will be used whenever adding a Charge for this Item.

 

Note: The Item's custom prices apply to all items using a Fixed Price as their price source. In order to define custom prices for Items using "By Employee Rates" as the source, you should set the Custom Rates for Employees (see above).