Each Knowledge Base article can have multiple attached documents, which are located in the article’s Documents tab. You can attach a file of any format.
When the article is already open, you can link a new document to it in two ways:
| • | Go to the Docs tab and click the New button in the bottom left corner. |
| • | Drag and drop a file onto the Commit application window. This automatically creates a Document and links it to the selected article. |
New document window
New documents will be automatically copied to the Articles Attachments folder, which is defined by going to Tools > Options > Knowledge Base.
Default Articles Attachments folder
Downloading Documents Via the Web Interface
Note that in order to download the attached documents via the Web, the Web interface’s Document Download settings must be enabled. You can read more about this in the Web Interface Installation Guide, under Document Download Settings.