Importing Articles

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Commit's Import tool allows you to import articles (including the Title, Problem, Solution, and other fields) from input files, such as Excel™, or from other external databases. If you already have some kind of knowledge-base articles collection that you wish to import into Commit's knowledge base, you can export the articles to external files and import them as articles into CommitCRM. You may also connect directly to other systems databases and import the articles from there.

When importing from Excel, each line in the input Excel file should contain the fields of a single article. When you import the file, the import tool will let you match the columns (each column represents a field) from the input file to the equivalent fields in the article database record.

To import articles into Commit, follow these steps:

1.	Go to Tools > Import & Export > Import Knowledge Base Articles.

2.	Provide the input file when asked

3.	Map the input file fields to Commit's database fields

4.	Provide default values for fields that do not exist in the file

You can now view your imported articles in the Knowledge Base window.