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The Commit Knowledge Base is a module that allows users to manage articles, categorize them, attach documents to them, and more, all from within Commit. Each article is assigned a title, problem description, and solution. The Knowledge Base can help technicians solve issues when on-site, and it can also allow customers to access articles, so they can resolve issues on their own
Knowledge Base articles can be accessed via the client application and or by using the Web interface
The Knowledge Base provides the following benefits:
| • | Better and faster customer support: Access to the Knowledge Base provides quicker problem resolution for the employee and 24 x 7 Web customer self-service. |
| • | Reduced operational costs: When employees and customers can solve problems more independently, call volume is lowered, allowing support representatives to service more customers. |
| • | Reduced employee training time: The Knowledge Base enables new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality. |
| • | Centralized and retained employee knowledge: A centralized Knowledge Base prevents knowledge from leaving when an employee leaves the company. |
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