Each Knowledge Base article can be assigned one of the following statuses:
| • | Draft: articles that are still under construction. |
| • | Published: articles that are final and ready to be used. |
| • | Obsolete: articles that are no longer relevant. These articles will remain in your database, in case you wish to copy it or review it, but it will not appear in your search results unless you explicitly request to view obsolete articles. |
The article Status is visible when viewing the article, and it can be updated both from the client application and the Web Interface.
The default status to be used automatically for new articles can be set from Tools > Options > Knowledge Base.
Using an article’s Status field wisely can enhance the ease in which you search for articles. You can easily filter the search results by status and narrow down the results to the most relevant articles.
You can set default Status values for new articles from Tools > Options > Knowledge Base.
Setting Default Status for new articles