To view articles from within the client application, go to the Knowledge Base window and view the Articles List, which displays general information about each article, such as the Title, Category, and Status. The system administrator can determine whether an employee has access to this window via Commit's Privileges (see Security and Privileges).
Users can easily filter the Articles List to display only articles of specific types by selecting or deselecting the desired Statuses from the Quick Status filtering options listed in the Articles Search pane:
Quick Status Filter
Default Quick Status filtering options can be determined from Tools > Options > Knowledge Base.
For more advanced search options, use the text search or the category search. (Read more about advanced searching options under Searching for Articles).
After clicking on an article from the Articles List, the contents of the selected article will appear in the bottom half of the screen. The following parts will be displayed:
Article tabs
| • | Preview: In this tab the article is presented as a whole, in a formatted display, showing the Title, Problem, and Solution in a single window |
| • | Edit: From this tab you can edit the article itself (see Adding & Editing Articles) |
| • | Docs: From here you can see which documents are currently attached to the article and you can also attach documents to be linked to the article (Read more about linking documents to articles under Files Attachment). |