Employees can view articles via the Web interface from the KB Articles tab. The system administrator can determine whether an employee has access to this tab through Commit's Privileges (see Security and Privileges).
Once in the Knowledge Base tab, employees can view the Articles List, which displays general information for each article, such as the Title, Category, and Status.
Employees can easily filter the Articles List to display only articles of specific types by selecting or deselecting the desired Statuses from the Quick Status filtering options listed in the Articles search pane:
Quick Status filter
Default Quick Status filtering options can be determined from Tools > Options > Knowledge Base.
For more advanced search options, use the text search or the category search. (Read more about advanced searching options under Searching for Articles.
Articles List via the Web interface
To view the full contents of the article, click the View option in the left column. This will display the entire article in a single window.
Article details view
In this window, the article appears in the following format:
| • | Title, Status, Category, and Public Indication flags are displayed at the top of the window. |
| • | Problem and Solution sections can be viewed at the center of the page. Here you can view the problem and solution about which the article has been written. |
| • | Audit information appears beneath the article and displays information such as when the article was created and by whom, and when it was last updated. |
| • | Document titles appear in a list beneath the article itself. To view a document, click View or Download next to the document title. To update the article, click the Edit link. (Read more about editing articles under Adding & Editing Articles`). |