Each Opportunity can be classified as either open or closed. By default, an Opportunity is created with status of Open. Should an Opportunity end, either positively or negatively, you should change its status from Open to one of the other statuses: Won, Lost, or Canceled/On Hold. This will close the opportunity.
Changing an Opportunity’s status from Open to another status (Won, Lost or Canceled/On-Hold) automatically triggers a window that allows you to update the Opportunity closing fields and remove any unnecessary activity from this Opportunity:
Opportunity Closing window
In this window you can enter the date of the closing, the closing amount (the final amount of the sale), and the reason for the closing. The Reason field can be customized to contain the typical reasons you would like to document. Tracking closing information can help you analyze the Opportunity's results later on.
If an Opportunity is won, you can also turn it into actual jobs. Each Opportunity can be transformed into a ticket, a service contract, or an asset, depending on the nature of the Opportunity. This will help you streamline your work flow and convert it into action items.
To do this, go to the Opportunity’s window, click the More Actions button on the toolbar, and select one of the following options:
| 1. | New Ticket from Opportunity |
| 2. | New Asset from Opportunity |
| 3. | New Contract from Opportunity |
Opportunity Action Items Option
For example:
| • | You win a new service contract with a customer. You can easily convert the Opportunity into a contract, which is automatically linked to the Account and contains the job service agreement description. |
| • | You win a server sales opportunity with an existing customer. Just create an Asset, which automatically links it to the Account and contains the sale details (type, price, description, etc.). |
| • | You win an installation job at an existing customer's site. You turn it into a Contract or Ticket (depending on the size of the job) that is automatically linked to the Account and contains the job description, etc. |
| • | Creating Tickets, Assets or Contracts from a Sales Opportunity automatically links them to the relevant Account and Manager, and copies details from the Sales Opportunity, such as the Description, Name (for Contracts), Price (for Assets), and more. |