Managing Outlook Emails within Commit

Email plays an important role in tracking customer activity. You can file Outlook® and Outlook Express® emails in Commit and link them to Accounts, Tickets etc. by dragging them from Outlook and dropping them into Commit. To open and view any emails, simply double-click the document within Commit. The email message will be displayed in Outlook® together with any attached files.

 
Note that when using Outlook to send email via the Commit Email icon (i.e. from the Ticket window or from the Account window), this email will automatically filed as a Commit Document under the relevant Account/Ticket