In the Allow Download from Folder tab, you should map the folders in order for the web interface service to be able to access them for download.
Document Downloads Folder Settings
In this tab, you can enter the path mappings, which will map the 'network' path to the 'local' server path.
In the edit box, enter the Network Path (as client PCs see it), then an * (asterisk), and then the local server folder.
You should enter one mapping per line. For Example:
F:\OfficalFiles\Docs * C:\AllUserOfficeFiles\Docs
Where:
F:\OfficalFiles\Docs - Mapped path as Client PCs see it
* - Divides between the network and local path of the mapping
C:\AllUserOfficeFiles Docs - Local path as the server sees it
NOTE: You only need to set mappings for root document folders. All files stored under each root folder, including files in subfolders, will become downloadable automatically.
For example, if you map the folder F:\OfficalFiles\Docs then files stored at F:\OfficalFiles\Docs\your customer\ will be downloadable.