Using the Web Interface, employees can download Commit documents which are located on your server, directly from the browser.
In order to allow file downloads, you should first map the folder locations for the download, so that the Web Interface Service will be able to access them for download. You can also define folders which will deny download, in case you need to protect sensitive information from being accessed via the web interface.
The Commit Documents files can be physically located in various places on your server. The system has a default documents folder (as mapped in Tools > Options > Documents > Default Document Folder), which is usually physically located on the server. Note that the documents path in the Document's properties is stored in the same way the client PCs sees it.
When the Web Interface tries to access a file in order to download it, this is done via the Web Interface service, running on your server. This means that the paths that are specified in the document properties in Commit will probably not be comprehensible to the Web Interface Service running on your server.
For the service to be able to access these files, you need to 'teach' the server how to access the files locally, when encountering a mapped drive in the file path.
To setup the documents download settings, go to Tools > Options > Web Interface:
Web Interface Options Window
Check the Select to enable file download by employees option, and then click the Setup folder mappings button to open the download folders settings window:
Download Folder Mapping Window
In this window, you have two tabs, where you can define: