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Receiving Email Alerts whenever a customer creates a new ticket or updates it |
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To activate the Email Alerts feature:
file and set your mail server settings.
2. Open <Installation_DIR>\Commit\WebInterface\CommitWebIntNotificationsEmails.txt file and write the email addresses that should receive alerts when customer creates a new ticket or update it.
Each email address should be added in a separate line and without any additional characters (do not use any commas, colons, semi-Colon, quotes etc.- just standard email addresses).
The Commit Web Interface will immediately start sending alerts as the files are saved. There is no need to restart the CommitWebInterface service after modifying the content of these files.
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