When a Ticket is dispatched to you, two events happen:
| • | A new Appointment is added to your calendar |
| • | The Ticket status automatically changes from "New" to "Scheduled" (and the "Waiting to be Dispatched" flag is removed). |
When you are assigned with the dispatched Appointment, and you are also the Ticket Manager, you receive an Alert for the New Appointment and for the Ticket status update.
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