To view Tickets in the Dispatcher window, the Ticket should be set to be displayed in the Dispatcher.
To set a Ticket to be displayed on the Dispatcher board:
(1) Select the check box displayed in the New Ticket window, or
(2) When viewing the Tickets list - click on the left-most column of the relevant Ticket row. A dispatch picture should appear, or
(3) In the 'Details' tab of a selected Ticket, select the ‘Show Ticket in Dispatcher’ check box.
You can also set a default value for all new Tickets: from the Tickets menu, select Tools > Options... > Tickets tab and check or uncheck the following option: ‘By default, set to display new Tickets in Dispatcher’.
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