Email Connector

What is the difference between the "Public Email Address" and the "Internal Support Email address"?

How does the Email Connector associate Emails with Commit Accounts?

What happens when the "From" address cannot be matched?
 

When a customer sends in an email and a ticket is generated, how do we alert the technicians and the customer that a new ticket was created?
 

How does the system handle email threads that originated from an automated response for new Tickets? How does it make sure not to open another new Ticket?

Why do attached emails only open in Outlook Express?

If I already set up other Commit Server modules (such as the Alerts Server), do I need to configure the outgoing email settings again?

Can I integrate with MSP systems using the Email Connector?

What can I do with the Automated Emails Part in the Email Connector?

Couldn’t find an answer to your question? Please feel free to contact us. We’ll be glad to help!