Yes. You can allow employees and customers to view Knowledge Base articles via the Web interface. Employees can also update articles via the Web. Any employee who is authorized to view the articles via the application will also be able to view articles via the Web interface. In order for employees to be able to download documents attached to articles, this should be defined in the Web Interface Documents Download settings.
In case you wish to allow your customers to access the Knowledge Base articles and documents, this should be defined in the Web Interface settings, allowing them to view articles, and documents.
You can read more about setting up the relevant privileges and options under Security and Privileges.
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