Yes. Commit Web Interface for customers can send email alerts to predefined list of email addresses whenever a customer creates a new ticket via the Commit Web Interface or updates it.
To activate the Email Alerts feature:
1. Open <server>\Commit\WebInterface\CommitWebIntNotifications.ini file and set your mail server settings.
2. Open <server>\Commit\WebInterface\CommitWebIntNotificationsEmails.txt file and write the email addresses that should receive alerts when customer creates a new ticket or update it.
Please note that each email address should be added in a separate line and without any additional characters (do not use any commas, colons, semi-Colon, quotes etc.- just standard email addresses).
The Commit Web Interface will immediately start sending alerts as the files are saved.
Note: There is no need to restart the CommitWebInterface service after modifying the content of these files.
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