Email Notification for Manually Generated Tickets

[nicklloyd]

I really like the email customers get when they log a ticket by emailing our support email address. Is there a way to have this email sent when we manually log a ticket for a customer? We wouldn't want it for every ticket generated, but it would be nice to be able to send it when required.

Thanks,

Nick

[Support Team]

Hi Nick,

Thanks for posting this.
RangerMSP cannot manually trigger the specific automatic response that the Email Connector sends your customers. However, the system has a robust Email Template system, which can send html reports and text messages to your customers.
These templates can be edited in the Settings menu > Email Templates.
For more information regarding Email customization, please click here.
Hope this helps.

Reno Breen