Different Hourly Rates

[TriTech]

We have various service level clients and some are charged different rates depending on the time of service (8x5 is one rate and 7x24 is another and Holidays is another).

We also provide remote support and on-site support. If the client requires on-site support, we charge for travel, but we charge half the drive time, so there is no fixed hourly rate because it depends on what time of day the service is provided. Is there a simple way to get all this within one charge?

Ideally multiple drop down options to add all billable items to one charge?

Something to make it simple for techs.

Thanks,
TriTech

[Support Team]

Hi TriTech,

Thanks for sending in these questions. I’ve copied them for easy reference, and attached relevant answers below. Please review.

We have various service level clients and some are charged different rates depending on the time of service (8x5 is one rate and 7x24 is another and Holidays is another).

By setting custom pricing for each contract you use, you can ensure that the subscribers to your 24x7 plan get different pricing than the users of your 8x5 plan. During the holidays, it is good practice to use special holiday items, that have the discounts included in the prices so that the custom pricing for your contracts can still apply if you choose.

For more information regarding Custom Pricing, please click here.

We also provide remote support and on-site support. If the client requires on-site support, we charge for travel, but we charge half the drive time, so there is no fixed hourly rate because it depends on what time of day the service is provided. Is there a simple way to get all this within one charge? Ideally multiple drop down options to add all billable items to one charge?

There is no way to include a labor charge (work) and an expense charge (Travel) into the same charge line . The separate charges you create are later consolidated in your invoices by level of your Contract/Account/Ticket.

The travel charge you described would be best served by creating an expense item, which you charge by the mile or hour. When you create the travel charge, simply insert the quantity of the item to be charged (miles traveled, or time driven), and the end result is that you've billed your customer for the travel time/distance. You can use a 50% discount in the charge itself or price the item accordingly.

I hope this helps. Let us know if you have anymore questions on this topic.

Reno Breen