Integration with ZENITH? (AutoTask now integrates!)

[DavidW]

Hi folks!

We continue to enjoy working with CommitCRM and finding new ways to make ourselves more productive with it.

We are going through a similar learning curve with Zenith, which we use for Managed Services.

Seeing this post today about AutoTask's integration with Zenith: http://blog.smallbizthoughts.com/2009/12/omg-i-love-zenith-infotech.html ; prompts me to ask whether there is any news or update on CommitCRM integrating with Zenith?

TIA and we look forward to news about the forthcoming update to Commit!

Best for the Season!

David W. Vaughan
A-1 TechSupport

[Support Team]

Hi David,

Thanks for posting this question.

We are currently [slow] discussing the integration options with Zenith. We're considering using their API even though we also offered them to use ours. In any case it may take some time until an enhanced integration is officially released.
We've created a mailing list for users that wish to be notified regarding any major developments on this topic.
I already added you name to it.

Regards,
Dina

[Interprom]

Please add gavin@interprom.com as well

Thanks!

[cforger]

Could you add me to that list as well? We use Zenith, and would be very interested in what you develop.

[paulNZ]

Add me to please as we use Zenith and love (or is that mostly love) it

[Support Team]

Hi Guys,

Thanks for taking interest.
I've added you both to the list. We'll also update this thread with any updates to this topic.

Thanks again, guys.

Regards,
Neta

[majznw]

I also have an interest ... please add me

[Support Team]

Thanks, added.

Regards,
Neta

[dkawnik]

What is the status on integration with Zenith? - looks like back in October or November (maybe earlier) Zenith released some new OpenAPI that AutoTask and ConnectWise used for two way communication/updating. TigerPaw has also now integrated and had a webinar co-sponsored with Zenith about all the bells and whistles.

As the volume of alerts and tickets opened increases with the more sites we manage this integration to CommitCRM would save us a lot of double data entry and allow me to manage my technicians better versus checking 2 places.

CommitCRM please come back with some realistic dates for this integration as after having worked with you all for the last 3 plus years I know there is no one better in the industry to quickly come up with this integration especially if AutoTask and ConnectWise could do it.

We are at a point in our business where that extra level of integration is critical and I never want to come to a decision that we have outgrown CommitCRM as I love it ;-)

Cheers

[Support Team]

Thanks dkawnik,

Integrating RangerMSP with Zenith is has become a popular request.

We've been discussing this with Zenith a while back and talked about which API should be used, ours or theirs, and what could be the integration points (alerts/assets/sites/etc.).

In general I can say that it is high on our list and that we currently plan to offer it during 2010. I believe that after an official release of RangerMSP 5.3 (which doesn't include such integration) we will hopefully be able to provide more info on this.

Thanks,
Bracha

[lpopejoy]

Bracha? Welcome to the crew! ;)

[Support Team]

Thanks lpopejoy... - anyway, I've been working at RangerMSP for several years already :-)

--
Bracha

[dkawnik]

Thanks very much CommitCRM - I am looking forward to what 2010 will bring!


Cheers

[mcbsys]

I'd also like to be in the loop on Zenith integration.

Thanks,

Mark Berry
MCB Systems

[Support Team]

Hi Mark,

You're on the list.
We'll be sure to let you know when there's any progress.

Thanks.
Sherry

[Red Five IT]

We also use Zenith for Managed Services. Having this ingratiation would greatly assist us with managing our accounts. Please add me to your email list when this becomes available.

[Support Team]

Thanks for your interest; you've been added.

Regards,
Neta

[nicklloyd]

Please also add me to the list to be kept updated.

Nick

[bminker]

Do you have a timeframe for the integration with Zenith yet?

[Support Team]

Hi,

Thank you for posting this.

At this time we cannot post a time frame for this.
We'll update this thread (and the people on the waiting list) with any additional information once we have it.

Thanks again.

Regards,
Sherry

[gbowes]

I would very much to be added to the list as well. Are there any updates to this?

[Support Team]

Hi Gbowes,

You've been added.
There haven't been any updates on the topic.
We'll be sure to post here when there are.

Regards,
Sherry

[jim@dsolutionsgroup.com]

Just curious as to what integration features everyone is looking for between CommitCRM and Zenith.

[dytechs]

please add me to this list as well.

[Support Team]

Hi,

You've been added.

Thanks for your feedback.

Regards,
Neta

[WTIQuest]

Please add me to the list.

[Support Team]

Thanks for the feedback.
You've been added.

Regards,
Rinat

[trich@mthoodcomputers.com]

Please add my name to the Zenith integration maillist.
Thanks,

[wiretechsolutions]

also interested in zenith integration

[philcstech]

Please add me to the Zenith List.

[Support Team]

Added; thanks for the feedback

Regards,
Rinat

[signals]

Would love to see the Zenith integration also!

[Support Team]

Noted... Thank you.

[pyro77]

We also just became a Zenith partner and would welcome the support inCommitCRM.

Thanks

[racassel]

Well 2010 is almost over. Any news on this? The simplest integration would be to fetch the tickets and alarms from Zenith, and it is easy for CommitCRM to do with Zenith API. Cause Zenith ain't gonna do nothin' without getting paid!

[Support Team]

racassel,

Thank you for asking. Actually a lot is happening in that direction. I hope we'll have some news to share in the near future :-)

Regards,
Sherry

[linkupco]

I would also be interested in this too, please add me to me to the list

[biztech]

Add me to list to know when something happens here

[ShamanSys]

Please add me to be notified for Zenith and really looking forward to get this integrated. Is their a way right now to get all the tickets come from Zenith go toCommitCRM?

[Support Team]

Added. Thanks.

I don't think that there's such an option at the moment.

Regards,
Doron

[lpopejoy]

For what it's worth, guys... Labtech wrote their own integration using Commit's API (which is available to Zenith as well if they wanted it)... We are using Labtech as our RMM with full integration. Works very nicely! :)

[signals]

Any updates to this????????

[Support Team]

Actually yes :-)

We've implemented an integration module with Zenith and we're currently testing it. The module will be available at the same time that we will be releasing the next version - RangerMSP 5.6 (No official release date yet, it will probably enter Beta in March).

Stay tuned!

Sheli

[AN-Tech]

I love hearing hints of beta release dates :-)

[Support Team]

:-)

[mcjack]

What are the highlights of commitCRM 5.6 please?

[Support Team]

Thanks for asking. It will include some new features and enhancements based on users requests and a few more. We will publish the list of new features together with the official release.

Thanks,
Sheli

[mcjack]

how's the beta going?

[Support Team]

Quick update from the RangerMSP Team:

RangerMSP 5.6 with the RangerMSP-Zenith Link module was released last week!

>> Read more about Continuum (Zenith) Link.
>> Read more about this release here.